Service Delivery Coordinator (Customer Onboarding)
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Job Location:
Cebu - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Your mission
We are an IT services provider delivering end-to-end support from service desk operations to project coordination vendor management and expansion planning. To strengthen our onboarding processwereseeking aCustomer Onboarding/Projects Coordinator(2-month contract withpossible extension).
This is a senior role requiring someone who can quickly learn our workflows shadow our SME and then take charge of onboarding new customers. The ideal candidate is data-driven analytical and confident in engaging both clients and leadership. They must be able to challenge processes propose improvements and hold stakeholders accountable.
This is a senior role requiring someone who can quickly learn our workflows shadow our SME and then take charge of onboarding new customers. The ideal candidate is data-driven analytical and confident in engaging both clients and leadership. They must be able to challenge processes propose improvements and hold stakeholders accountable.
Your profile
Learn Lead & Implement
What Were Looking For
- Absorb internal workflows tools and customer processes (Salesforce Confluence Smartsheet SharePoint MS Planner).
- Shadow the SME to capture best practices then lead both onboarding and implementation for new customers.
- Facilitate kickoff meetings gather requirements and design onboarding/implementation plans with clear timelines.
- Drive solution setup and implementation ensuring successful customer adoption.
- Coordinate across teams and vendors to hit delivery milestones.
- Represent Dynamix with confidence in client-facing discussions.
- Extract and analyze onboarding/implementation data (Salesforce Smartsheet etc.).
- Build reports and presentations to show progress risks and opportunities.
- Instill a data-first approach to decision-making.
- Critically assess onboarding and implementation processesidentifyinefficiencies and recommend improvements.
- Provide evidence-based feedback and hold stakeholders accountable.
What Were Looking For
- Experience:5 years in IT onboarding project coordination or customer success with enterprise clients.
- Data-Driven:Skilled in Salesforce Smartsheet SharePoint reporting.
- Leadership Presence:Confident communicator with senior-level clients.
- Independent & Accountable:Able to drive decisions without executive reliance.
- Cultural Awareness:Familiar with U.S. business practices; comfortable with candid dialogue.
- Tools Expertise:Salesforce Confluence Smartsheet SharePoint MS Planner MS Teams (other CRM experience is a plus).
- Duration:2 months (initial).
- Extension:Possible based on performance and client feedback.
- Engagement:Direct client-facing role with immediate onboarding responsibility.
About us
We are a team of seasoned engineers strategists and business rock stars who excel in solving complex puzzles. With over a decade of experience in the IT industry we have been producing and designing innovative full-stack technology services and communication solutions that help companies achieve their goals.
Our global presence spans across multiple countries including The United States India The Philippines and the Netherlands. We have successfully provided our services in over 55 countries delivering exceptional solutions that are as smart as they are effective.
We understand the value of technology and how it can transform businesses. Thats why we work closely with our customers to understand their unique needs and deliver tailor-made solutions that exceed expectations.
Our global presence spans across multiple countries including The United States India The Philippines and the Netherlands. We have successfully provided our services in over 55 countries delivering exceptional solutions that are as smart as they are effective.
We understand the value of technology and how it can transform businesses. Thats why we work closely with our customers to understand their unique needs and deliver tailor-made solutions that exceed expectations.
Required Experience:
IC
Key Skills
- Forklift
- Customer Service
- Organizational skills
- Basic Math
- Dealership Experience
- Laundry
- SyteLine
- Warehouse Experience
- Dispatching
- Personal Injury Law
- Translation
- Project Coordination
About Company
We are a team of seasoned engineers, strategists, and business rock stars who excel in solving complex puzzles. With over a decade of experience in the IT industry, we have been producing and designing innovative full-stack technology services and communication solutions that help com ... View more
