Re-Implementation and Re-Training Specialist (Mekari Talenta)

Jakarta - Indonesia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Mekari is Indonesias no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutionsincluding Mekari Jurnal Mekari Talenta Mekari Qontak and Mekari Flex we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10 years of journey we have reached over 1 Million platform users and were not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesias software standard.

Job Description:

Lead the full re-implementation and re-training process for Mekari Talenta Mekaris HRIS and payroll platform designed to simplify HR and payroll operations.
Develop and deliver engaging customized training sessions and product demos based on each clients specific needs with an emphasis on payroll and attendance features.
Conduct regular client reviews to collect feedback understand new requirements and provide consultative advice to ensure successful program adoption and project outcomes.
Provide expert guidance on best practices to optimize the use of Mekari Talentas functionalities including payroll processing attendance management and HR data analytics.
Troubleshoot client issues related to system configuration payroll calculations or HRIS features and deliver effective solutions promptly.
Analyze client data and software usage patterns to identify pain points and recommend improvements.
Configure and set up Mekari Talenta applications to align with client workflows and compliance needs.
Collect and document client requirements for re-implementation projects and create detailed action plans.
Manage administrative tasks such as preparing weekly progress reports to track training effectiveness and client satisfaction.

Requirements:

Bachelors degree in any discipline.
12 years of experience in training customer success aftersales or a related role within a SaaS or technology company.
Comfortable with numbers and strong understanding of HRIS systems and end-to-end payroll processes.
Comfortable with written and verbal communication in English and able to engage effectively with clients and stakeholders at various levels.
Ability to tailor training content and delivery to diverse learning styles and client needs.
Strong interpersonal skills and ability to collaborate well with both internal teams and clients.
Familiarity with Mekari Talenta or other HRIS/payroll software is a significant advantage.
Proficient in using CRM tools Microsoft Office G Suite and online presentation platforms.
Experience in marketing campaigns or client engagement initiatives is a plus.

What You Will Get:

1. Competitive salary daily allowance.
2. Premium private health insurance (outpatient inpatient maternity dental).
3. Early access to salary flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours with a hybrid work culture.
6. Annual and unpaid leaves from day 1 of join date unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to build impactful solutions with Indonesias no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days we will keep your resume on file in case a relevant opportunity opens up.

Dont forget to check our Recruitment FAQ at or to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!

Required Experience: