Customer Service Representative US
Customer Service Representative US
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Job Description
POSITION SUMMARY
The Customer Care Representative ensures that customers are provided best in class customer support representing a seamless customer experience with a focus on proactive customer communication and white glove service to delight our customers. Key area of focus will be promptly entering incoming purchase orders and supporting sales representatives. Additionally they will follow up on deliveries and inventories and responding to customers within the service agreements. Work under the guidelines established for the region or Business Unit and actively participate in the search for process improvement in conjunction with the Customer Care Lead and Customer Care Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Key responsibilities include but are not limited to the following:
- Promptly enter purchase orders to meet or exceed the agreed to service levels.
- Partner with Customer Care Leads to guarantee Achievement of service level agreements.
- Ensure order entry order tracking and delivery are on track and orders are completed in full providing customers with status updates throughout the process.
- Identify gaps in customer care processes and partner with customer experience team to resolve.
- Ensure actions align with AAT strategy.
- Escalate issues as they arise in a timely matter to ensure agility and responsiveness.
Note: The duties listed above are not all inclusive and may be subject to periodic updating or revision.
The Ideal Candidate
Desired Background
- 3 years experience in Customer Service/Care roles.
- Bachelors degree required.
Knowledge Skills & Talents
More specifically we would seek the following attributes and competencies for the position:
- Excellent verbal and written communication skills.
- Strong critical thinking skills understanding when escalation is necessary.
- Strong problem-solving and analytical reasoning skills.
- Ability to work under pressure and successfully handle multiple priorities.
- Leader in promoting an engaging work environment.
- Utilizes data (KPIs) to drive business results.
- Experience working on an international team.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
