Dutch Speaking L2 Customer Service Representative (FUTURE OPPORTUNITIES)
Dutch Speaking L2 Customer Service Representative (FUTURE OPPORTUNITIES)
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Job Description
What success looks like in this role:
2nd Level telephone contact support
Respond to and resolve customer requests in relation to software hardware and network operations difficulties by providing fast efficient and friendly customer service.
Accurately document calls and cases
Keep customer aware of resolution steps if ticket needs to be dispatched
Understanding of SLA requirements for the client & Aware of customers time restraints and work within those time limits
Escalate tickets as needed if on-site support is required
Resolve a minimum of 12 tickets per day (1.5 tickets per hour worked)
Identify process efficiencies within the Service Centre and to take corrective action to implement change
Discover and document process and procedures which need to be published to the team or on the Knowledgebase
Provide 1 knowledge script per week on commonly seen tickets
Coach and mentor L1 agents
Provide regular trainings to L1 agents
Prepare and attend client resolver calls with SD leads
You will be successful in this role if you have:
Native/close to native language skills in Dutch (support language)
Fluent English language skills
Education training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
At least 1 year previous IT Service Desk experience for MS Office MS Exchange and MS windows networksor ongoing studies in Computer Science or related fields
Working knowledge of data and voice network concepts
Preferred:
ITIL Foundations Certification
Microsoft Desktop Administration certification
Analytical and diagnostic skill
What do we offer
Hybrid working is supported
Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
Fixed extra language allowance
Additional shift bonuses
Private Health Insurance - Premium Package provided for all Unisys associates after 1-year tenure
Home office allowance
Last and foremost a great team also a lot of learning and training opportunities
#LI-KM1
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
