Account Manager (m/w/d)

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Are you an experienced and strategic account manager with a true service first and analytical mindset Does a varied and challenging role in one of Europes fastest-growing companies interest you If so then wed love to chat!

What youll be doing

Our Account Management team lies at the heart and soul of Wolt ensuring all our existing restaurant partners and Wolts success in Germany. As Wolt grows both in scale and scope of offering the strength of our account management engine must grow with it.

As an Account Management team member you will master the core functions of Account Management including developing strong relationships with our merchants answering partners queries and identifying new opportunities among existing restaurant partners. You will interact with merchants and look after them making sure their experience is seamless and they are set up for success!

Day-to-day in this role youll:

• Take care of your own restaurant portfolio.
• Be responsible for the overall restaurant relationship post-onboarding which includes:
• Strong analysis of portfolio performance and frequent quality & satisfaction checks.
• Contact restaurant partners via phone.
• Provide analytical after-sales support to improve our merchants performance.
• Build strong client relationships through regular communication.
• Report on the status of accounts.
• Promote new services and marketing campaigns to existing partners.
• Relationship Management: Act as a key communicator between our operations and restaurant partners.
• Collaborations: Work closely together with the marketing team to plan and execute campaigns together with restaurant partners.
• Market analysis: Analyze the local market on an ongoing basis.
• Market awareness: Actively monitor what our competitors are doing and report back.

Our humble expectations

• Language Skills: Fluent in German conversational in English
• Experience: 2 years of experience in Account Management Sales Project Management Customer Support Consulting or Marketing
• Performance: Ability to deliver results in a fast-paced environment
• Interpersonal Skills: Strong (verbal and written) communication skills with an ability to build relationships. Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
• Sales: Understanding of sales principles and ability to deliver excellent partner experience
• Time management: Good time-management skills with a problem-solving attitude
• Proactivity: High sense of ownership and proactivity
• Tools: Knowledge or previous exposure to analytical dashboards (ex. Looker Power BI) or data-driven decision-making. Advanced Microsoft Excel / Google Sheets knowledge

What we offer

• Dynamic Environment: An opportunity to work in a fast-growing tech company with a startup mindset.
• Impactful Work: The chance to make a significant impact on the growth and success of our restaurant partners.
• Collaborative Culture: A supportive and inclusive team culture that values innovation and continuous improvement.
• Professional Growth: Opportunities for personal and professional development within a global organization.

Next steps

1. Introduction meeting (You to Wolt and Wolt to you)
2. Meeting with your potential Manager
3. Show us why youre the best candidate for the role! (Assignment stage)
4. Final interview where we make sure we are a perfect fit for each other

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.