Software Engineer - Application Support
Software Engineer - Application Support
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Job Description
Overview
Permanent full-time hybrid in our office in Bogota.
Connecting clients to markets and talent to opportunity.
With 4300 employees and over 400000 retail and institutional clients from more than 80 offices spread across five continents were a Fortune-100 Nasdaq-listed provider connecting clients to the global markets focusing on innovation human connection and providing world-class products and services to all types of investors.
At StoneX we offer you the opportunity to be part of an institutional-grade financial services network that connects companies organizations and investors to the global markets ecosystem. As a team member youll benefit from our unique blend of digital platforms comprehensive clearing and execution services personalized high-touch support and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.
Business Segment Overview: A Swift-accredited service bureau and member our Payments division provides NGOs institutions and non-profits the ability to make a local difference globally with transparent pricing across 180 countries and 140 currencies.
Responsibilities
Position Purpose: We are seeking an experienced and skilled Software Engineer - Application Support to join our dynamic team to support mission critical Payment Applications. The ideal candidate will have a strong background in supporting production environments troubleshooting complex technical issues and ensuring the smooth operation of applications and databases. You will play a critical role in resolving incidents performing root cause analysis and supporting database and application-related issues in a 24x7 environment.
Primary duties will include:
Client Onboarding:
- Lead technical onboarding of new clients ensuring environment readiness data provisioning and access configuration.
- Collaborate with cross-functional teams to tailor onboarding workflows to client-specific needs.
- Provide training and documentation to clients on system usage and support channels.
UAT Support:
- Act as the primary point of contact for UAT issue triage resolution and coordination with development teams.
- Monitor UAT environments ensuring stability data integrity and timely deployment of test builds.
- Analyze logs trace issues and provide root cause analysis for UAT defects.
Production Support:
- Provide L2/L3 support for post-go-live issues ensuring minimal disruption to client operations.
- Participate in incident problem and change management processes in line with ITIL best practices.
- Maintain runbooks SOPs and knowledge base articles for recurring issues.
Agile & DevOps Collaboration:
- Work closely with product owners QA and developers in agile ceremonies (stand-ups retrospectives sprint planning).
- Contribute to continuous improvement of deployment pipelines and monitoring tools.
Qualifications
To land this role you will need:
- Strong hands-on experience Framework/Core or Java MongoDB and SQL Server.
- Exposure tocloud platforms(Azure AWS or GCP) for hosting monitoring and deployment.
- Familiarity with CI/CD tools (e.g. Azure DevOps Jenkins) and version control (Git).
- Proficiency in scripting (PowerShell Bash) is a plus.
What will make you stand out:
- ITIL Foundation certification.
- Agile certifications (Scrum Master SAFe).
Education Requirements:
- Bachelors degree in Computer Science Information Technology or related field.
Working environment:
- Hybrid(Flexible working hours)
- Office location: WeWork - Carrera 7 No.116- 50 2nd Floor Room 2-133 Bogot Colombia
Please submit your CV in English.
#LI-Hybrid #LI-DK1
Employment Type
Full-Time
