Customer Service Support Coordinator (English Speaker)
Customer Service Support Coordinator (English Speaker)
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
Job Description
More than just a recruitment company. At PRTR we have been a part of our customers success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15000 outsourced staff we will continue to carry out our mission to develop a better career a better life and a better society and thrive to become the No.1 people solutions organization in Southeast Asia.
Key Responsibilities
- Handling customer inquiries via Live Chat Email and phone (100 interactions/day) for products like GrabFood Mart Transport Express Financial and related services.
- Clarifying customer complaints identifying root causes and providing effective solutions while following up to ensure issue resolution.
- Following established communication procedures guidelines and policies to deliver consistent service quality.
- Gathering customer insights analyzing needs and recommending potential products or services to management.
- Going above and beyond to enhance customer satisfaction and build long-term relationships.
- Guiding customers drivers and merchants on application usage and basic troubleshooting.
Requirements
- Bachelors degree in Tourism Hospitality or a related field.
- Open to new graduates even without prior work experience.
- Fluency in English (listening speaking reading and writing).
- Ability to work on a rotating shift schedule (24/7) and on public holidays.
- Strong chat or phone handling skills active listening and excellent customer service orientation.
- Exceptional data entry and typing skills (TH & ENG: 35 words/minute).
- Strong multitasking time management and prioritization skills.
Required Experience:
IC
Employment Type
Full-Time
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