White Gloves Specialist
White Gloves Specialist
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Import/Export Expertise: Possess comprehensive knowledge of Japans import/export operations regulations and compliance with both domestic and international supply chain laws.
- Leadership in Site Operations: Direct and oversee site operations to ensure that service agreements meet or exceed client expectations.
- Client Relationship Management: Provide exceptional client service through effective communication timely follow-ups and addressing outstanding matters in collaboration with global colleagues.
- Strategic Planning and Coordination: Plan and monitor daily schedules to enhance operational efficiency and productivity.
- White Glove Logistics Execution: Lead field operations in accordance with Standard Operating Procedures (SOPs) ensuring premium handling of sensitive shipments including managing travel and non-standard hours.
- Site Surveys & Pricing: Conduct detailed site surveys to support accurate pricing for operational and sales inquiries.
- SOP Development and Training: Develop maintain and communicate SOPs to teams ensuring adherence to and proficiency in logistics processes through training.
- High-Value Asset Handling: Manage the safe pickup unloading transportation and drop-off of server racks and similar equipment ensuring secure handling throughout the process.
- Freight and Documentation Coordination: Collaborate with suppliers and teams to book international ocean and air freight while managing the accompanying documentation including Bills of Lading (BoL).
- Vendor Collaboration: Partner with GPS suppliers to set up hardware and software ensuring accurate shipment tracking.
Qualifications:
- Experience: Previous experience in a data centre is preferred but not mandatory. Candidates should have some exposure to freight forwarding or logistics operations.
- Physical Ability: Must be capable of lifting heavy equipment and operating machinery including gates doors and levers.
- Communication Skills: Proficient in both Japanese and English with strong conversational and written skills.
- Project Management Skills: Ability to manage projects efficiently while ensuring compliance with industry standards and policies.
- Business Acumen: Strong negotiation skills to secure competitive rates and services.
- Technical Proficiency: Familiarity with GPS tracking systems and regulatory compliance tools is required.
- Travel Requirements: Willingness to travel extensively throughout Tokyo Chiba and nearby areas.
Key Attributes:
- Emphasis on detail for high-value shipments and sensitive equipment.
- Strong organisational and analytical skills.
- Dedication to ongoing training and development for improvement.
- Adaptability for fieldwork and responding to logistics challenges.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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