German Aftersales Support Representative Retail Customer Care
German Aftersales Support Representative Retail Customer Care
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
The Retail Online Customer Service team receives a variety of customer requests through phone consultations and ensures an amazing customer experience every include:Handling customer issues and -depth knowledge of Apple Stores processes and policies. Detailed logging of all customer calls written in with support team members for further assistance & EscalationsAdvising customers on the features and benefits of Apples new and existing products. Communicating with other Apple departments such as Logistics Order Support and
- Fluency in German and English
- Passion for outstanding customer service
- 2 years of call centre / customer support experience
- Availability to work weekends
- Confident and enthusiastic communicator
- Strong customer focus and decision making skills
- Excellent written & verbal communication skills
- Strong attention to detail
- Adaptability & willingness to take on new tasks
- Strong team player who is resourceful and flexible
- Ability to solve complex problems
- Strong analytical organisational and administrative skills
- High level of computer literacy
Required Experience:
Unclear Seniority
Employment Type
Full Time
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