German Aftersales Support Representative Retail Customer Care
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Job Location:
Monthly Salary:
Posted on:
24-08-2025
Vacancies:
1 Vacancy
Job Summary
The Retail Online Customer Service team receives a variety of customer requests through phone consultations and ensures an amazing customer experience every include:Handling customer issues and -depth knowledge of Apple Stores processes and policies. Detailed logging of all customer calls written in with support team members for further assistance & EscalationsAdvising customers on the features and benefits of Apples new and existing products. Communicating with other Apple departments such as Logistics Order Support and
- Fluency in German and English
- Passion for outstanding customer service
- 2 years of call centre / customer support experience
- Availability to work weekends
- Confident and enthusiastic communicator
- Strong customer focus and decision making skills
- Excellent written & verbal communication skills
- Strong attention to detail
- Adaptability & willingness to take on new tasks
- Strong team player who is resourceful and flexible
- Ability to solve complex problems
- Strong analytical organisational and administrative skills
- High level of computer literacy
Required Experience:
Unclear Seniority
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
We at AppleOne have one true belief. We believe in people. Since 1964, we have connected the best people, their talents, skills, career goals, and aspirations with the best companies. We are Career Gurus. We are People-People. Let us introduce you!
