Senior Director Casualty Claims Services

JOB SUMMARY

The Senior Director has overall management responsibility both administrative and technical for Marriotts self insured/administered regional operation. The Senior Director ensures compliance with Marriott policies and procedures; protects our self-insured privilege via compliance and monitoring of self insured/administered regulations and/or responsibilities. The Senior Director acts as a liaison between claims department and operations promoting service excellence through education training and Service Call Program. The Senior Director follows and upholds the applicable claims sections of Marriotts Risk Management policies and procedures and leads one of three regional claims offices in North the absence of an Operations Manager directly manages all the Claims Unit Managers and their technical staff and administrative support staff.

CANDIDATE PROFILE

Education and Experience

Required

10 years of claims adjusting experience with at least 5 years of supervisory and management experience
Four-year degree from an accredited college/business/technical school Applicable industry licensing
Experience providing strategic oversight and direction in litigation case management and claims adjusting
Strong interpersonal communication and negotiation skills with a proven ability to interact professionally with customers and business partners.

Preferred

Insurance industry designations/certifications
Advanced degree
Operations Manager and/or National Examiner experience

CORE WORK ACTIVITIES

Develop strategies and provide leadership of the Regional Claims team of 30 associates to ensure alignment with organizational goals and industry best practices.
Provide visionary leadership for the regional claims function by ensuring compliance with Marriott policies procedures and requirements for all casualty lines steering the team toward innovative solutions delivering measurable impacts and fostering a high-performance culture.
Drive regional performance by ensuring key metrics are consistently met. Implement targeted initiatives to maintain compliance with Marriott policies procedures and industry standards across all casualty lines. Proactively identify opportunities for process optimization and foster a culture of continuous improvement aligned with organizational strategy.
Maintain settlement authority to $500000 for workers compensation and $400000 for general liability in accordance with policy and check signing authority.
Oversee the preparation of routine and ad hoc operations status reports ensuring accuracy and timely delivery and provide strategic recommendations based on findings to drive operational improvements.
Review and approve all liability pre-trial reports benefit payments and reserve adequacy
Monitor and approve on-time benefit claims and expense payments; oversee caseload and provide guidance on distribution management production reports/statistics litigation rate analysis reportable file updates and assess reserve adequacy to ensure accuracy reasonableness and timeliness.
Ensure claims are directly managed in a timely and effective manner using a disposition-oriented approach.
Assist and support the Director of Occupational Health Services (OHS) and regional OHS staff in establishing high quality medical panels and cost containment programs.
Oversee unit Service Call Program and reportable file updates.
Plan analyze and manage budget and administrative accounting.
Direct office administration to include arrangements with landlord vendors and/or suppliers where needed.
Keep a suit log and provide suit committee direction on high exposure claims.
Perform aged and layered case reviews as warranted by individual office protocol.
Comply with Marriott Casualty Claims Policy and Procedure Manual requirements.
Effectively utilize the Valley Oaks Claims System (iVOS) to manage all claims electronically.
Represent the company professionally to external industry organizations.
Conduct regular meetings to facilitate education and communication.
Lead recruiting hiring coaching performance reviews and talent development.
Monitor check/daily transaction register.

The salary range for this position is $147000 to $219900 annually. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5% company match employee stock purchase plan at 15% discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pre-tax commuter benefits other life and work wellness benefits and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.