2025æ ¡æå² - Field Service Business Management Consultant
2025æ ¡æå² - Field Service Business Management Consultant
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Job Description
Description -
Job description:
As HP PC or Print product warranty service owner the position is responsible for
1. Support model/experience/ offering/process design targeting market leading customer experience & cost structure
2. Service readiness governance for both Warranty and Service Business (NSI system & part) to ensure service readiness to meet market requirements.
3. Service benchmarking & differentiation to monitor marketing trending in support and services to ensure HP is BIC (Best in Class)
4. Drive projects for s-NPS improvement local value capture etc.
5. Address business/support escalations from BU/GTM/sales channel and relevant teams in CSS
6. Support BU on service product initiative including costing project schedule financial performance resources and market expectation.
7. Drive deep dive into quality issues for respective product line plan quality improvement initiatives & projects define quality improvement strategy
8. Proactively monitor & interfere quality outliners with solid actions & escalation for respective product line work with Quality team & GBU on fixing major quality issues and mitigation plan. Drive quality team focus on quality improvement initiatives & projects define quality improvement strategy to meet AIR improvement goal.
Qualification:
1. 21025 bachelor or master degree majored in computer science engineering etc. Minor on business administration related would be better.
2. Knowledge of hardware principles and interest in disassembly & maintenance and have some experience is preferred
and can logically simplify to solve complicated problems
oral and written English
and effective communication skills
data analysis skill
working with teamwork spirit and can-do attitude
Job -
ServicesSchedule -
Full timeShift -
No shift premium (China)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Required Experience:
Contract
Employment Type
Full-Time
