Perform health policy servicing transactions such as Change of plan type; Termination; Change payor; Change payment method within the expected turnaround time
Prepare Letters after performing the above transactions
Conduct check on work done by staff on a regular basis
Ensure that staff process the policy servicing transactions within the expected turnaround time
Provide and review User Requirements for system changes/enhancements and review test plans on test scenarios
Projects
Take on projects (within the department or cross department) to improve processes so as to improve process effectiveness and efficiency
Support in company-wide initiatives such as reviewing of letters work instructions forms system enhancements
Qualifications/Pre-requisites
Possess a Degree/Diploma or equivalent
Experience in the life and/or health insurance industry with its relevant insurance qualifications will be advantageous
Familiar with the business environment and industry practices of insurance intermediaries on individual life or health
Able to work under tight timeline and pressure
Creative problem solving skills coupled with an eye for detail
Excellent communication and people skills
Works well in a team
Able to work extra hours when required
Able to multi-task and handle various concurrent projects
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