Customer Service Specialist
Customer Service Specialist
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Job Description
Join Our Team as a Customer Service Representative at Johnson Electric!
Location:Zacatecas Mexico (100% on-site)
Your Mission Should You Choose to Accept It:
As our next Customer Service Representative youll be at the forefront of ensuring that system orders are created with the correct order type and billing chain reducing delivery delays and timely creating internal production orders in the system (Oracle). Your customer service experience will be key to driving our success and pushing the boundaries of whats possible.
Why Youll Love Working Here:
Collaborative Culture:A supportive and collaborative work environment where teamwork and knowledge sharing are encouraged.
Competitive Compensation:Attractive salary packages and comprehensive benefits that reward your hard work and dedication.
Global Presence:Be part of a global company with diverse teams and the opportunity to work on international projects.
Career Growth:Clear career paths and advancement opportunities within the company.
What Youll Do:
Fulfill customer requirements such as shipping documentation ASN submissions portal maintenance dispute resolution alert responses CUMs and more.
Ensure system orders are created with the correct order type and billing chain.
Eliminate delivery delays.
Timely create sales orders and internal production orders in the system (Oracle).
Ensure optimal inventory levels in the warehouse to fulfill customer orders on time.
Prepare a weekly shipping plan and communicate it to the shipping and quality departments.
Maintain an on-time delivery rate above 90%.
Maintain customer satisfaction levels above 90%.
What Were Looking For:
University degree in Administration or related field or equivalent experience.
1 year of customer service experience in the automotive industry.
Experience with customer portals preferably Stellantis.
Strong Excel skills.
Advanced English proficiency.
Experience with MRP systems preferably Oracle.
English CV required
How to Apply:
Apply online at Were excited to meet you!
Come join our global inclusive & diverse team
Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity knowledge skills creativity and talents that each employee brings to the company. Our people are our companys most valuable asset. We are committed to providing an inclusive diverse and equitable workplace where employees of different backgrounds feel valued and respected regardless of their age gender race ethnicity or religious background. We are committed to inspiring our employees to grow act with ownership and find fulfilment and meaning in the work they do.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
