Desktop Engineer - End User Experience
Desktop Engineer - End User Experience
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Job Description
The Role
Joining Moderna offers the unique opportunity to be part of a pioneering team thats revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases.
As an employee youll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide contributing to global health initiatives.
Modernas commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients lives worldwide.
Moderna is solidifying its presence within our international business services hub in Warsaw Poland a city renowned for its rich scientific and technological heritage. This hub provides critical functions meeting the growing demand of Modernas global business operations. Were inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines.
This is a unique opportunity to be an integral part of the talent engine driving a high-growth company that is reshaping the biotech landscape. As a Desktop End User Engineer you will play a critical hands-on role in implementing and managing Modernas end user computing infrastructure. Operating in a fast-paced environment youll be expected to combine technical precision with intellectual agility. This individual contributor position based in Warsaw will see you collaborating cross-functionally to deliver an exceptional technology experience for Moderna employees. Curiosity collaboration and a commitment to continuous improvement will be key as you contribute to our mission to deliver the best possible digital experience to our internal customers.
Heres What Youll Do
Your key responsibilities will be:
Implementing maintaining and administering end user computing devices and ecosystems including systems and application software hardware and configurations
Setting up configuring troubleshooting and maintaining end user devices including laptops and mobile phones
Providing proactive innovative solutions for system performance reliability and availability challenges
Delivering advanced support and acting as an escalation point for tools like JAMF Intune and O365 Administration (Exchange Teams SharePoint)
Ensuring a premium user experience during new hire onboarding PC refreshes mobile phone deployments and A/V meeting support
Independently leading small-scale initiatives and technical projects with minimal supervision
Your responsibilities will also include:
Troubleshooting and repairing OS-level issues Microsoft Office Suite problems (including Outlook email/calendar) third-party software and hardware incidents
Performing imaging secure data wiping asset control and documenting all activities in the ticketing system
Supporting Apple iOS devices and contributing to best practices in device management
Constantly identifying opportunities to improve the digital workplace and end user satisfaction
Providing best-in-class customer service and technical support to employees across functions
Executing additional duties and responsibilities as assigned
The key Moderna Mindsets youll need to succeed in the role:
We digitize everywhere possible using the power of code to maximize our impact on patients. This mindset directly aligns with your work in modernizing and managing digital tools that empower every Moderna employee to perform at their best.
We behave like owners. The solutions were building go beyond any job description. As a sole contributor in Warsaw your sense of ownership and accountability will be vital in driving local impact and global reliability in end user computing.
Heres What Youll Need (Basic Qualifications)
4 years of experience in IT Deskside/Desktop break/fix support or similar role
Associate degree or technical institute degree; a combination of education and experience will be considered
Prior experience working with Windows/Linux/Mac OS environments
Strong technical skills in desktop hardware software and peripherals
Heres What Youll Bring to the Table (Preferred Qualifications)
3 years of experience directly related to Bio/Pharma preferred
Excellent Windows and Microsoft Office Suite trouble shooting skills as well as hardware trouble shooting skills
Experience with Apple device support for both MacOS and iOS including the JAMF environement
Experience with desktop imaging and deployment processes
Strong troubleshooting and critical thinking skills
Excellent communication and people skills
Experience with mobile device management (MDM)Service Now ticket system experience a PLUS
Excellent attention to detail customer service skills multi-tasking skills ticket management/documentation skills written and verbal communication skills
Ability to work with all levels of staff within and outside of IT and outside the organization
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
Strategic but also pragmatic detail-oriented with a willingness to be hands-on
Strong written and verbal communication skills
At Moderna we believe that when you feel your best you can do your best work. Thats why our global benefits and well-being resources are designed to support youat work at home and everywhere in between.
- Quality healthcare and insurance benefits
- Lifestyle Spending Accounts to create your own pathway to well-being
- Free premium access to fitness nutrition and mindfulness classes
- Family planning and adoption benefits
- Generous paid time off including vacation bank holidays volunteer days sabbatical global recharge days and a discretionary year-end shutdown
- Savingsandinvestments
- Location-specific perks and extras!
The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.
About Moderna
Since our founding in 2010 we have aspired to build the leading mRNA technology platform theinfrastructure to reimagine how medicines are created and delivered and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
By living our mission values and mindsets every day our peopleare the driving force behind our scientific progress and our we are creating a culture of belonging and building an organization that cares deeply for our patients our employees the environment and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer a Fast Company Best Workplace for Innovators and a Great Place to Work in the U.S.
As we build our company we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation teamwork and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn contribute and make a meaningful impact.
If you want to make a difference and join a team that is changing the future of medicine we invite you to visit to learn more about our current opportunities.
Moderna is a smoke-free alcohol-free and drug-free work environment.
Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day please apply!
Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry or citizenship ethnicity disability military or protected veteran status genetic information sexual orientation marital or familial status or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories consistent with legal requirements.
Were focused on attracting retaining developing and advancing our employees. By cultivating a workplace that values diverse experiences backgrounds and ideas we create an environment where every employee can contribute their best.
Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at .
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Employment Type
Full-Time
