Network Engineer
Network Engineer
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Job Description
Company Overview
Incedo is a US-based consulting data science and technology services firm with over 3000 people helping clients
from our six offices across US Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering data science and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom Banking Wealth Management product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations deep
technology and domain experts and global teams. Incedo University our learning platform provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by
- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology
Role Description
- Provide L2 support via phone email and case portal ensuring timely resolution within defined SLAs and proper escalation of critical issues.
- Provide support for firewall devices including setup upgrades policy configuration and troubleshooting.
- Assist with configuration of NAT VPNs (IPSec/SSL) firewall rules routing and proxy policies.
- Analyse traffic logs system health alerts and security events using diagnostic tools.
- Guide users on best practices for perimeter defence intrusion prevention and remote access.
- Work with customers to resolve device performance failover and HA setup issues.
- Contribute internal knowledge base articles and suggest improvements to existing documentation.
- Collaborate with L3 engineering QA and product teams for unresolved issues and product-level bugs.
- Participate in on-call rotations and support coverage for high-priority or after-hours incidents as needed.
Technical Skills
- Strong understanding of network protocols: TCP/IP UDP DNS DHCP VLANs etc
- Strong understanding of routing protocols: OSPF BGP EIGRP etc
- Hands-on experience with WatchGuard Firebox or comparable UTM/NGFWs (Fortinet SonicWall Palo Alto Checkpoint etc).
- IPSuite (TCP/IP) VPN Routing & Switching (OSPF BGP VLAN VTP STP EtherChannel High Availability IPSLA) ACL NAT DNS DHCP Packet Analysis (Wireshark & tcpdump) MFA IPSec SSL Log analysis.
- Exposure to Syslog SNMP and basic scripting for automation/log parsing.
- Proficiency with CRM tools like Salesforce or Zendesk.
Nice-to-have skills
- WatchGuard Certified System Professional (WCSP Firebox) or any firewall certifications.
- CompTIA Network / Security
- Cisco CCNA Security Qualifications
Qualifications
- 1 to 3 years of relevant work experience in Network Security product.
- BSc BCA B. Tech. M. Tech. or MCA or an equivalent degree from a reputed university
Company Value
We value diversity at Incedo. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Employment Type
Full Time
