Engagement Manager, Engagement Management and Delivery Excellence

AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Were hiring an Engagement Manager to lead AWS consultants partner and client teams. Engagement Managers manage and deliver AWS cloud products and services that enable our customers to realize their business objectives. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.

AWS Professional Services engage in a wide variety of projects for customers and partners providing collective AWS customer experience best practices and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product service and training teams to deliver the right solutions and drive feature innovations for our customers across all industries. Engagement Managers help Customers make decisions to meet their technical and business objectives by providing best practices proactively identifying and closing project gaps.

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Key job responsibilities
EXPERTISE

- Collaborate with AWS field sales pre-sales training and support teams to seek to understand our customers needs their business how success is defined and ensure that we are exceeding expectations in delivery and developing valued solutions.
- Experience leveraging formal project management and development methodologies on enterprise level engagements.
- Possesses a deep knowledge of project management best practices and how to apply them in an effective yet pragmatic way across large complex projects.
- Understanding of technology principles and services including infrastructure business applications data management security application platforms and consumer facing technology.

SOLUTIONS

- Lead individuals teams or multiple groups and play an active role in analyzing project goals creating a plan to achieve those goals and then driving the AWS team members customer stakeholders/SMEs and others to achieve those goals while understanding the client environment and any limitations to execution.
- Actively looks for ways to improve process efficiencies and effectiveness.
- Ability to apply strategic thinking and demonstrate understanding of requirements to execute.
- Ability to make decisions guided by policies procedures and business plan with limited guidance.
- Business and financial acumen.
- Business case development.

DELIVERY

- project lifecycle to ensure successful delivery. This includes developing and managing project governance plans project schedules team goals defining success criteria project milestones and budgets.
- Plays an active role in managing project goals and driving teams to achieve customers business outcomes by managing issues risks decisions and action items.
- Ability to take ownership work under pressure and meet deadlines on time.
- Ability to challenge recommend and redirect teams as well as manage client expectations during the engagement.
- Takes proactive steps to ensure teams meet or exceed customer expectations.
- Works effectively in a dynamic environment with changing priorities.
- Results-oriented prioritizes work activities plans and stays organized in order to meet commitments.

COMMUNICATION

- Written and verbal communication skills with team members and audiences of all levels.
- Interfaces with various customer and internal AWS stakeholders which consists of senior leadership teams (C-level execs SVP/VP Directors) and project level resources such as SMEs.
- Plans and oversees the preparation and dissemination of project communications.
- Demonstrates the ability to understand the operating styles of others as well as team/client relationships team dynamics and adjusts behavior accordingly to succeed. Recognizes environmental or cultural nuances and adapts.
- Excellent presentation communication (oral & written) and relationship building skills across all levels of management.

TEAMING

- Proven success in working with teams and executive leadership in a complex global company environment.
- Team player who effectively integrates motivates and builds relationships with cross-functional team members (local or remote) sponsors key stakeholders executives and other individuals or organizations involved with or affected by the project.
- Proven experience working in a matrix environment managing multiple stakeholders.
- Negotiation and conflict resolution capabilities.
- Excellent people management skills including the ability to influence negotiate and achieve results through others who are not direct reports.

A day in the life
the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- Experience leading the delivery of enterprise-level IT consulting projects.
- Project Management hands-on experience in managing and delivering enterprise level IT projects.
- Has managed engagements using both Waterfall and Agile/Iterative methodologies.
- Has lead Agile teams as a ScrumMaster using the Scrum methodology.
- Fluency in Japanese.

- Has at least one active project management certification (e.g. APM CSM PMI-ACP PRINCE2)
- AWS Experience and Certifications.
- Has presented to C-level executives (CIO CEO CTO CISO etc.) as well as to technical subject matter experts.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.