We are looking for an eCommerce Analyst to join our London office.
This is a great opportunity for an inquisitive and innovative individual to work in a hands-on capacity within our data & analytics team. Youll have the opportunity to work with our largest client improving their website & eCommerce functions and supporting the launch ofnew products campaigns andinitiatives across Europe.
Responsibilities include:
- eCommerce analyst for a key client account responsible for delivery of insights leading to website and platform optimisations:
- Support our client with campaign or insight reports focusing on UX & CEJ optimisations via tools such as ContentSquare
- Measure the effectiveness of broader eCommerce functionality across experience analysing on-site traffic flow NPS data text analysis or ChatBot performance.
- The role requires the ability to be hands-on with a range of data sources (Adobe Analytics ContentSquare NPS data and other 1st party data) to identify performance issues common audience behaviours and commercial opportunities across the website experience.
- The analyst would also be responsible for packaging insights into Insight packs producing clear and commercially quantified recommendations to be shared with the client.
Capability
- Strong analytical skills and interest in analysis of a range of different data types (including as eCommerce customer transactional research and social).
- Previous exposure to digital ecommerce tools (Adobe Analytics & ContentSquare) and working knowledge of tag auditing and tracking within eCommerce platforms.
- Strong Microsoft Excel & MSOffice skills able to leverage tools to automate the production of key project deliverables.
- Ability to clean and process complex datasets of different data types to identify valuable or prominent trends focusing on digital & website engagements reviewing sales & transaction data and extending to sentiment and text analysis.
Character
- Someone with an interest and passion for data-driven marketing customer experience digital and consumer behaviours and drive the development of both their data and strategic skills.
- Someone who can develop positive lines of communicate with internal team members and stakeholders creating efficient processes & demonstrate the ability to communicate complex problems to all levels of stakeholders.
- Strong presentation skills with the ability to consolidate analytics outputs into clear contextual recommendations for consumption by a range of stakeholders.
- Excited to learn new skills & technologies actively keeping up with trends across data & technology landscape and continually pushing for and owning personal development.
Required Experience:
Manager