Administration Officer
Administration Officer
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Job Description
- Full Time Permanent Opportunity under the Social and Community Services Award - Level 2 (PP1) 12% super salary packaging benefits
- Access to Accrued Days Off Melton location
- Be a changemaker and contribute meaningfully to the lives of our clients and communities through excellent administrative and customer service support
The Opportunity
- Be involved in key mental health system transformation as part of the newly established Locals.
- Be a part of a dynamic multi-agency and multi-disciplinary team delivering integrated service responses.
- Be a first point of contact for clients reaching out to our service and assist with administration and navigating the service
About the Service
The Adult and Older Adult Mental Health and Wellbeing services otherwise known as Locals are a key recommendation from Victorias Royal Commission into the mental health service system. As such the Locals are a key feature of the current system transformation.
The Locals will act as a front door to the mental health service system and will provide a continuum of care and support including clinical interventions wellbeing supports and therapeutic support through an integrated mental health and alcohol and other drug framework approach.
Mind Australia is the lead agency in a consortium for the Melton Local which comprises of IPC Health Western Health and Thorne Harbour Health. Our shared vision is a Local that delivers integrated support that puts the person accessing the service at the very centre of their treatment support and care coordination using a range of evidence informed approaches. The consortium is committed to embedding lived and living experience and expertise within all aspects of the service including program design and evaluation leadership service delivery and governance.
Based on site at our Melton location in Cobblebank this position is a Full-Time ongoing Admin Officer role and is classified Social and Community Services Award - Level 2 (PP1).
To succeed you will need
- Previous experience in customer service within the medical community dental and/or health environment.
- Demonstrated ability to work under pressure in a high-pressure environment.
- Demonstrated ability to work cohesively within a team environment and ability to work autonomously.
- Demonstrated high level interpersonal and communication skills both written and verbal.
- Demonstrated high level experience in administration and computer skills.
- Demonstrated strong complaint resolution skills and experience in dealing with challenging behaviours.
- Demonstrated strong understanding of confidentiality and ability to work within the Privacy principles.
- Current Victorian Drivers licence.
- Willingness to work on site at the Melton Local to align with the in-person model and expectations adhered to by the wider team
We will offer you
- Flexibility We work in a flexible creative and adaptable way to best support our staff and clients. Access plenty of options to flex your work and life commitments through our Flexing with IPC Health program.
- Learning and development Our people are supported to act on opportunities that expand their expertise knowledge and confidence. Opportunity to explore and participate in our Innovation and Professional Development Framework.
- Supportive Environment Connection is our strength. We respect and support each other and work collaboratively to create a force of good. Be inspired and well supported by our passionate leaders and creative staff.
- Celebrate achievements Feel valued and recognised as an important part of One Team IPC Health. Your contributions matter. Be part of an award winning supportive organisation that values and celebrates growth through our Recognition Program and Wellbeing and Celebrations Committee.
- Attractive Benefits Generous salary packaging benefits including novated leasing and meals and entertainment up to 14 weeks paid parental leave access to accrued days off free onsite car parking free and confidential employee assistance program.
What next
If you are passionate creative and want to make a difference we want to hear from you. All you need to do is visit ourcareers page read the roles Position Description/Success Profile submit your resume and respond to a few short questions.
To find out more about the role please contact Chris Schildt Clinical Manager Melton Mental Health and Wellbeing Local IPC Health
Applications close on Friday 5 September 2025
Our Story
We are One Team IPC Health. We are passionate we go above and beyond demonstrating understanding and respect for our communities and each other. We make a difference we act with purpose measure our results and celebrate our achievements. We are creative we learn experiment and innovate.
At IPC Health we are visionaries for community health and wellbeing. We are changemakers. Innovation in action is at the heart of everything we do because we know that innovation can create amazing change and have an incredible and far reaching impact for individuals our communities and for our industry. We prioritise those who face obstacles to getting health services tailored to their needs and work with and for them in a deeply connected way. This enables us to acutely understand their needs and challenges. We live and breathe our passion to create new and better ways to deliver holistic health services for our vastly different and diverse clients and communities so that they can thrive and experience greater health and wellbeing both individually and together.
We are committed to maintaining a barrier-free environment for all and welcome individuals of diverse backgrounds including but not limited to those from the Aboriginal and Torres Strait Islander Culturally and Linguistically Diverse and the LGBTI communities to apply for our job opportunities.
If you require a reasonable workplace adjustment to support you during the interview processplease emailwith your request. Reasonable workplace adjustmentsare changes that are necessary and achievable to enable a person to efficiently perform their role to the best of their abilities.A reasonable workplace adjustment can be requested at any time in the recruitment process or as a part of employment with IPC Health.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
