Patient Access Scheduling Coordinator II
Patient Access Scheduling Coordinator II
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Job Description
JOB SUMMARY:
Patient Access Scheduling Coordinator II will serve patients by supporting timely efficient and successful scheduling for all MAHEC clinics all while providing excellent patient experience. They will assist the patient in preparing for their appointment at MAHEC through creating and managing patient accounts verification of insurance and demographics and ensure the proper paperwork has been completed and assess if new paperwork is needed. This position works directly with the patients. Reviewing patient electronic health records to determine the status of referrals obtain appropriate documentation on appointments and maintain open lines of communication between referrals team ordering providers and offices to which referrals are sent.
SPECIFIC RESPONSIBILITIES:
- Schedule patient appointments across all MAHEC clinics
- Schedule patient appointments for MAHEC specialty groups
- Obtain and review patients legal documentation related to decision-making for Risk review
- Reschedule cancelled patients
- Schedule Referrals appointments for tests procedures and consultations from offices outside of MAHEC and from internal referrals
- Maintain accurate records of contact attempts correspondence and referral processing and follow up activities in the EHR and other established tracking systems.
- Familiar with medical terminology
- Send registration forms electronically to patient
- Collect all necessary patient demographic information
- Collect and verify all insurance information screen all patients for sliding scale
- Determine if medical interpreter will be required for patient visit
- Prepare and deliver appropriate pre-visit patient paperwork including Request of Information (ROI) form
- Answer phones checks voicemails monitors phone volume
- Monitors appropriate electronic health record inbox and provides follow-up
- Participates in orientation of new staff
- Participate in process improvement of new and existing workflows
- Float within Pre-Visit Planning functions as needed
This role description is a general description of the essential job functions. It is not intended to describe all the duties the Patient Access Scheduling Coordinator may perform.
KEY COMPETENCIES:
- Communication Skills
Effectively and respectably communicate with other individuals whether it be a colleague patient or patients family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties especially in complex and difficult situations to ultimately provide the best care possible to our patients and their families.
- Decision Making
Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills critical thinking skills confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.
- HealthCare Knowledge
Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHECs organizational training. Finally the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.
- Interpersonal Skills
Showing the ability to meet difficult situations with grace professionalism and understanding. Within your area of expertise showing respect and showing empathy where appropriate with your colleagues patients and their family at all times even when its most difficult to do so. This is done in part by effective listening being your authentic self showing responsibility and dependability and being patient with others.
- Organizational Values
Adherence to MAHECs founding principles and incorporating them every day. This includes among others having integrity and accountability reverence for other cultures and equitable practices ability to manage change and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.
- Problem Solving
Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.
SPECIFIED SKILLS
- COMPUTER
- Excellent skills in Microsoft Office including Word Excel PowerPoint and database applications required.
- Advanced skills in a Medical Office Management software program preferably Allscripts.
- FOREIGN LANGUAGE
- Spanish-speaking skills preferred.
PHYSICAL DEMANDS
- Sedentary - Very light energy level: Lift 10 lbs box overhead Lift and Carry 15 lbs Push/Pull 20 lbs cart.
SUPERVISORY RESPONSIBILITIES:
- Not Applicable.
EDUCATION AND EXPERIENCE
- MINIMUM QUALIFICATIONS:
- High School Diploma or equivalent at least (2) years of relevant experience in a medical office or hospital setting or a comparable equivalent of combined education and experience required. Strongly prefer individual with working knowledge of medical terminology referral or scheduling experience and/or experience working with major health insurance carriers. Fluency in Spanish also a plus. Prior call center experience helpful but not required.
- PREFERRED QUALIFICATIONS:
- Previous experience in a medical office/clinical environment preferred.
REQUIRED LICENSES:
- Not Applicable.
SCHEDULE:
Regular attendance on-site is an essential function of this position. Typical business hours are Monday Friday 7:30 am to 6:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend holiday or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments or evening activities as requested by the team leader.
POSITION COMPENSATION:
$22.31/hour full time full benefits
At MAHEC we strive to equip all team members with Total Rewards (pay benefits) to honor their service support their health manage their financial security build their career and thrive.
All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road Asheville NC 28803. Equal Opportunity Employer.
MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.
If you are interested in this role and you have related experience and qualifications we encourage you to apply or reach out to for support in your job search process. You could be the talent we are seeking for this or other opportunities.
Required Experience:
IC
Employment Type
Full-Time
