View Job description for Administrative Assistant I, WBLC

Reports To:

Executive Director Work-Based Learning Center

Position Status:

Full-Time

Posted Pay Range:

$16.22 - $20.27

Are you passionate about helping students succeed and connecting organizations with the right resources Do you thrive in a fast-paced environment where accuracy communication and organization matter If so this role may be the perfect fit for you!

As an Administrative Assistant I in the Work-Based Learning Center youll be the first point of contact for students and organizations. Youll manage the main phone line and email provide timely and accurate information and guide students through the registration and training process.

Why Join CWI

At the College of Western Idaho (CWI) you will work in a dynamic and collaborative environment where problem-solving and innovation are valued and your contributions directly enhance the institutions efficiency.

Key Responsibilities:

Ensure efficient and accurate communication for the Work-Based Learning Center

• Manage the main phone line and email serving as the first point of contact.
• Provide timely accurate and professional information to students staff and partner organizations.
• Maintain smooth communication flow across multiple channels.

Support students and organizations through the registration and training process

• Assist with service requests scheduling appointments and resolving routine concerns.
• Provide basic advising collect and escalate issues as appropriate and address scheduling or billing conflicts.
• Deliver a positive student-centered experience in every interaction.

Manage confidential records and administrative processes with integrity

• Handle sensitive information including student files records correspondence and billing.
• Ensure accuracy confidentiality and compliance in all recordkeeping and documentation.
• Exercise sound judgment by resolving routine questions and seeking guidance on non-routine matters.

Minimum Qualifications:

High school diploma or equivalent diploma
One year of related experience or equivalent combination of education and experience in
customer service administrative or collegiate settings preferred
Experience using registration systems
Experience working with Workforce Development Trade programs
Must possess excellent customer-service skills in person and over the phone
Must have excellent working knowledge of Microsoft Office
Duties require professional verbal and written communication skills and the ability to type
50 wpm
Ability to interpret documents and manuals such as safety rules and manuals operating
and maintenance instructions and policy and procedure manuals
Ability to write original instructions reports and other routine business correspondence

Additional Instructions for Applicants:

*This positions schedule may vary based on the Colleges needs including evening and weekend coverage. These adjustments may be ad hoc or permanent.

*Most positions at CWI are in-person and based on campus. All candidates must reside within or be willing to relocate to a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position.

Benefits:

• For information on health insurance including coverage details and plan summaries visit
• Retirement plans with employer contribution of over 11%
• Health Savings Accounts and Flexible Spending Accounts
• Employer-paid life insurance and short- and long-term disability insurance
• Eleven paid holidays per year (faculty may vary)
• Generous vacation and sick leave
• Paid Parental Leave
• Tuition discount on classes at CWI and other colleges

All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin disability veteran status gender identity sexual orientation or any other applicable legally protected status.