Marketing & Customer Specialist (English Speaker)
Marketing & Customer Specialist (English Speaker)
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Job Description
Job Description
More than just a recruitment company. At PRTR we have been a part of our customers success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15000 outsourced staff we will continue to carry out our mission to develop a better career a better life and a better society and thrive to become the No.1 people solutions organization in Southeast Asia.
Responsibilities
Service Campaign Management
- Developing and executing comprehensive service marketing campaigns in collaboration with global teams.
- Managing end-to-end campaign implementation including supplier coordination and service center preparation.
- Designing and implementing sales strategies for service products and warranty programs.
- Monitoring campaign performance and optimizing based on customer feedback.
- Coordinating service promotions between headquarters and local service teams.
Customer Experience & Quality Management
- Driving initiatives to maintain and improve customer satisfaction scores (NSS).
- Managing relationships with call center suppliers to ensure service quality.
- Addressing critical customer concerns through appropriate channels.
- Coordinating with consumer protection boards and regulatory bodies.
- Implementing service quality improvement programs across customer touchpoints.
Cross-functional Coordination & Communication
- Collaborating with Marketing E-commerce and Retail teams.
- Acting as a liaison between business functions and service center teams.
- Ensuring seamless communication across departments.
- Coordinating with global teams for the alignment of service standards.
- Managing service-related content across social media platforms.
- Overseeing communication strategies for service centers nationwide.
- Handling crisis communication related to service issues.
Requirements
Working Experience
- Bachelors degree in Marketing Business Administration or related field.
- Minimum of 3 years of experience in service marketing or customer experience management.
- Proven track record in campaign management and implementation.
- Experience in managing supplier relationships.
- Strong understanding of customer service operations and metrics.
Technical Skills
- Proficiency in Microsoft Office (Excel Word PowerPoint).
- Experience with CRM systems and customer service tools.
- Data analysis and reporting capabilities.
- Knowledge of social media platform management.
Language Requirement
- Fluency in English (required).
- Proficiency in Thai (required).
- Chinese language skills (optional).
Required Experience:
Unclear Seniority
Employment Type
Full-Time
