Claims Support Specialist II
Claims Support Specialist II
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Job Description
Position Summary
Kaeppel Consulting is seeking a qualified Claims Support Specialist II to join our clients team in New York. This is a 6-month onsite contingent position providing administrative and claims/zone support services at the New York Branch. The role involves a variety of administrative and customer service responsibilities performed under moderate supervision with a strong focus on accuracy confidentiality and delivering excellent customer service.
Key Responsibilities
Perform administrative support tasks such as answering phones filing imaging faxing processing/distributing mail and assisting with vendor processes.
Order office supplies and coordinate/schedule meetings.
Greet and direct visitors to the appropriate personnel.
Provide inbound and outbound phone support to policyholders claimants agents and other customersensuring all inquiries are handled with a strong focus on customer service.
Support claims operations during weather-related events including CAT loss reports and other CAT response activities.
Assist across multiple claim types including material damage property liability subrogation workers compensation medical and litigation.
Prepare process and maintain confidential claim file documentation on a routine basis.
Conduct follow-up calls and provide additional claim support as needed.
Verify policyholder information and assist in setting follow-ups for claim activity completion.
Enter new loss report details and update claim documentation in systems.
Qualifications
Previous experience in administrative support claims processing or a related clerical role preferred.
Strong organizational and multitasking skills.
Excellent communication and customer service abilities.
Ability to maintain confidentiality with sensitive information.
Proficiency with office equipment and standard software applications (Microsoft Office Suite).
Ability to work independently with moderate supervision.
Shift: 8:00 AM 4:30 PM Saturday start of week
Required Experience:
Junior IC
Employment Type
Contract
