Technical Services Engineer
Technical Services Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title
Job Description
Do you possess a keen interest in technology
Are you customer-oriented
Do you enjoy interacting with people of different cultures
YES Weve got what you are looking for!
The Technical Services Engineer (TSE) provides complete and efficient after-sales support and to a varying degree technical support for partners distributors resellers and end users over the telephone via a Web portal system (support tickets in writing) and via chat.
You work through a case-driven system where the TSE handling a case has the responsibility to conclude and close cases. You will need to participate in relevant trainings to stay informed about technical information. You will have opportunities to proactively contribute to activities such as writing global FAQs. You will maintain good dialogue with the customer throughout the resolution of a support case with a professional level of communication
Besides having a solid technical foundation you need to be able to simply put take good care of our customers. We put a lot of weight on the customer care aspect of the doing so you would act according to guidelines and our core values while encouraging others to do the same. We are looking for someone who has a mindset for customer perspective and delivers quality of communication and troubleshooting.
This position is based in Tokyo Japan and may involve traveling occasionally to our global HQ in Sweden.
What you will do here:
- Provide advanced support to end-users resellers/partners and distributors via phone Web portal system and chat
- Work with a case-driven system where you have the final responsibility towards the customer to conclude and closeg your cases.
- Assist primarily the sales office in the region with both after-sales and technical support.
- Build technical knowledge and contribute to developing the support function within the team.
- Authorize warranty exchange (RMA) and handle day-to-day issues with the RMA partner for the region.
- Take part and contribute in team training initiatives.
- Collaborate with the global technical support team to share ideas and information.
What are we looking for:
- You have strong computer and network knowledge.
- You are passionate about technology and solving a problem.
- Solid knowledge of TCP/IP SIP video streaming technologies.
- Familiar with switches routers servers network camera NVR and IoT.
- Excellent communication skills.
- You are a service and open-minded individual.
- Native in Japanese and business level in English.
- Having experience working in an international company will be preferable.
Type of Employment
Permanent EmploymentPosting End Date
Certain roles at Axis require background checks which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
About Axis Communications
We enable a smarter safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader we offer solutions in video surveillance access control intercom and audio systems enhanced by intelligent analytics applications.
With around 5000 committed employees in over 50 countries we collaborate with partners worldwide. Together we thrive in our friendly open and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion diversity and sustainability we consistently seek to develop our skills and way of working.
Lets create a smarter safer world
For more information about Axis please visit our website .
Listen to Get To Know Axis Podcast
Employment Type
Full-Time
