Desktop Engineer
Desktop Engineer
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Job Description
Description -
Job Summary
This role is responsible for delivering tailored post-sales software services to local accounts responds to a range of queries and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems adheres to standards supports operational plans and performs assigned tasks under supervision.
Responsibilities
Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
Handles customer-relation issues with promptness and appropriateness ensuring that concerns are resolved and escalated as per established protocols.
Delivers comprehensive software services encompassing post-sales and service delivery support specifically tailored for local accounts on standard systems.
Responds adeptly to queries spanning service product technical aspects and customer relations providing accurate and valuable information.
Uses proactive monitoring procedures and tools to identify problem prevention opportunities.
Analyzes troubleshoots and resolves issues within IT infrastructure including enterprise systems servers storage and networking.
Acquires job skills becomes familiar with company policies and completes routine to moderately complex assignments/tasks while making suggestions for continuous improvement.
Adheres to established company legal and regulatory standards and guidelines and ensures confidentiality in all dealings with company data.
Assists in implementing new processes supports department-level operational plans and shares technical information with colleagues and clients.
Solves defined problems using established procedures and delivers basic technical administrative or operative tasks under direct instruction and close supervision.
Education & Experience Recommended
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 2-4 years of work experience preferably in HP products in Customer base account management computer customer support on site customer support Mission Critical systems experience or a related field.
Preferred Certifications
NA
Knowledge & Skills
Automation
Chemistry
Commissioning
Customer Relationship Management
Customer Support
Electrical Engineering
Electromechanics
Electronics
Environment Health And Safety
Field Service Management
Hand Tools
Key Performance Indicators (KPIs)
Operating Systems
Preventive Maintenance
Process Improvement
Safety Standards
Technical Services
Technical Support
Technical Training
Test Equipment
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
Complexity
Works on assignments that are routine to moderately complex in nature and require basic problem resolution.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.
Job -
ServicesSchedule -
Full timeShift -
No shift premium (India)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Employment Type
Full-Time
