Concierge

What we ask of you

• A genuinely warm & welcoming demeanor
• Personable communication skills
• Energising motivation - its infectious - no job is too big or too small
• A passion for the industry a want to be the best in service
• Valid Australian New South Wales Drivers License

POSITION SUMMARY

• Full Time or Part Time positions available.
• Respond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather summarize and provide information to guests about the property and the surrounding area amenities including special events and activities.
• Answer record and process all guest calls messages requests questions or concerns.
• Contact appropriate individual or department (e.g. Bellperson Housekeeping) as necessary to resolve guest call request or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Monitor club lounge for seating availability service safety and well-being of guests.
• Report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications.
• Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Stand sit or walk for an extended period of time or for an entire work shift.
• Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Perks Rewards Motivations

• Team-spirited co-workers
• Encouraging leadership
• Discounted room rates on hotels worldwide
• Discount on food and beverages at participating Marriott International hotels worldwide
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy