Front Office Manager - Twin Cities Orthopedics
Front Office Manager - Twin Cities Orthopedics
Posted on :
23-08-2025
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1 Vacancy
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Job Description
The Front Office Manager is responsible for managing the day-to-day front desk operations ensuring excellent patient service and delivery of care. This position is also responsible for maintaining relationships between physician offices and hospital partner(s) as applicable.
This is a full-time position working M-F from 8:00 am - 4:30 pm out of our Eagan Orthopedic Surgery Center.
Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health) a group of local medical practices owned and led by its physicians on a mission to give patients more control over their healthcare.
Essential Functions:
- Oversees the ASC Business Office and HIMS ensuring excellent patient service and delivery of care.
- Staffs the front office and scheduling office to accommodate the surgical schedule and block schedule.
- Develops communication strategies with surgery schedulers to increase OR utilization.
- Manages business operations policies and procedures and verifies their consistent and accurate use.
- Assists Director in maximizing OR capacity and profitability. Initiates development and maintenance of AAAHC policy and procedure manual and follows all policies and procedures per governing bodies and AAAHC.
- Oversees the patient pre-admission process in conjunction with the Pre-OP/PACU Manager.
- Oversees and participates in all ASC software processes.
- Facilitates department meetings utilizing department leads as necessary.
- Responsible for recruitment retention orientation and training of qualified staff to carry out the duties of their job description maintaining the i-Health ASC quality and performance standards.
- Manages the staff licensing and credentialing process by ensuring all providers are current and facilitates annual peer review for any credentialed medical or professional staff.
- Works with CVO contacts to maintain proper credentialing records
- Analyzes recommends and manages projects for systems and procedures related to staffing workflow and information needs.
- Manages concerns raised by physicians that include but are not limited to business processes services reimbursement and scheduling.
- Ensures staff members receive recognition development coaching and when appropriate counseling including employee rounding and delivering performance reviews.
- Reports occurrences through the centers established occurrence reporting process related to employee and/or patient/visitor events.
- Actively participates in Quality projects identifying issues contributing ideas for improvement and assisting in collection of data for Quality purposes.
- Manages the entry and storage of ASC medical records and works collaboratively with i-Health to proactively plan for future growth and expansion associated with medical records.
- Any and all other duties as assigned.
Education and Experience Requirements:
- High school diploma/GED or equivalent required
- Bachelors degree preferred.
- Two years related experience required ASC experience preferred.
- Management experience preferred.
Benefits & Compensation:
- Actual starting pay will vary based on education skills and experience.
- We offer a comprehensive Medical Dental & Vision Plan Maternity Bundle 401K with Profit Sharing Tuition Reimbursement Gym & Car Rental Discounts - to learn more clickhere.
Essential Requirements:
Ability to:
- Comply with company policies procedures practices and business ethics guidelines.
- Complete job required training.
- Comply with all applicable laws and regulations (e.g. HIPAA Stark OSHA employment laws etc.).
- Demonstrate prompt and reliable attendance.
- Work in the surgery center during business hours.
- Travel independently throughout the surgery center (which may include movement from floor to floor); frequent bending lifting standing stooping or sitting for long periods of time may be required.
- Frequent lifting and/or moving up to 25 pounds with occasional lifting and moving of a maximum of 50 pounds may be required.
- Work at an efficient and productive pace handle interruptions appropriately and meet deadlines.
- Communicate and interact in a respectful and professional manner.
- Prioritize workload while being flexible to meet the expectations of the daily operations.
- Apply principles of logical thinking to define problems establish facts and draw valid conclusions.
- Understand and execute a variety of instructions.
- Effectively operate equipment and communicate on and operate the phone system.
- Work independently with minimal supervision.
- Travel to other work locations if required.
Performance Expectations i-Healths Core Values:
- Integrity- Do the right thing and take responsibility for what you do and say
- Service- Consistently contribute to deliver an exceptional experience
- Quality - Act with high purpose committed effort and skillful execution to exceed expectations
- Innovation- Identify progressive solutions that improve service teamwork efficiency and/or effectiveness
- Teamwork - Be a part of the whole; support each other positively
Environmental Conditions:
- Surgery center setting
Notes:
- Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
- We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
- Due to mandatory CMS and CDC COVID-19 vaccination reporting for the ASCs all ASC employees who are vaccinated for COVID-19 should send a copy/photo of their COVID vaccination card to ASC employees who are not vaccinated for COVID-19 do not need to take any action. If you have any questions please reach out to
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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