Salesforce Application Support Analyst
Salesforce Application Support Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Company:
MMC CorporateDescription:
We are seeking a talented individual to join our Application Management Services team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective teams arrangement.
Salesforce Application Support Analyst
- As a Salesforce Application Support Analyst within our Application Management Services team you will be a key person of Business-As-Usual (BAU) support also play a role towards strategic initiatives lead by Senior team players.
- This role requires a proactive team player who can contribute/coordinate & identify opportunities for system improvements
We will count on you to:
- Coordinate and contribute on Level 2 and Level 3 support activities troubleshooting issues and escalating when necessary ensuring minimal disruption to business operations.
- Contributes to the design development and implementation of complex Salesforce solutions automation and integrations ensuring alignment with business goals.
- Contribute/coordinate to optimize Salesforce functionality including evaluating new features implementing best practices and attending system upgrades and enhancements activities.
- Stay current with Salesforce releases features and industry best practices; recommend and implement improvements to maximize platform value.
- Contribute to the process of Design and develop automation workflows using Salesforce Lightning flows to streamline business processes
- Support workflows using tools like ServiceNow ensuring efficient incident and change management processes.
We will count on you to:
- Degree in Computer Science with 2-3 years of hands-on Salesforce support experience with a proven ability to lead solutions and drive initiatives independently.
- Experience in Lightning automation and integrations combined with excellent stakeholder management skills and experience in evaluating and implementing AppExchange solutions and third-party integrations
- Familiarity with ITIL standards incident management and change control processes.
What makes you stand out:
- Flexible work approach as some weekend/public holiday work and on call work will be required in this role.
- Role will be required to support Pacific work hours supporting Australia/New Zealand.
- Salesforce Administrator Certification
Required Experience:
IC
Employment Type
Full-Time
