IT Support Specialist, UNLV University Libraries [R0148749]
IT Support Specialist, UNLV University Libraries [R0148749]
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Job Description
The University of Nevada Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:
- Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
- Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
- Please note that applications must be submitted prior to the close of the recruitment.
Once a recruitment has closed applications will no longer be accepted. If you need assistance or have questions regarding the application process please contact Human Resources at or
Job Description
The University of Nevada Las Vegas invites applications forIT Support Specialist UNLV University Libraries R0148749.
ROLE of the POSITION
Reporting to the Head Library Systems at the UNLV University Libraries the IT Support Specialist collaborates with all members of the Library Systems department and provides excellent customer service directly to library staff working at the main library four branch libraries and remotely. As a whole the Library Systems department works together to support over 1000 desktop computers and dozens of network printers software applications network devices and enterprise applications servers and storage systems. This position will have the opportunity to learn collaborate and network with a robust team of technology professionals.
Key Responsibilities:
- Utilizes an assigned Purchasing Card (PCard) to processes approved technology purchases in support of the UNLV Libraries; this includes maintaining accurate and organized documentation of vendor quotes software accessibility information hardware repair statuses maintenance renewal records and ensuring accurate reconciliation of PCard transactions.
- Conducts inventory and auditing of technology assets used by faculty staff and patrons. This position uses approved software tools such as Google Sheets and Microsoft Access to maintain and optimize an internal database of all library technology assets.
- Maintains robust documentation associated with their responsibilities.
- Provides technology support to the Libraries through research and auditing of a ticketing system and helps to enhance and optimize various workflows of the Library Systems department.
- Troubleshoots and resolves technology problems as they arise and provides technology training to library staff.
- Interacts regularly with other campus colleagues tech-related vendors and other technology professionals.
- As part of a team effort this position executes setup configuration security maintenance and support of endpoint hardware and software in the UNLV Libraries including desktop and portable computing devices powered by Microsoft Windows macOS and iPadOS as well as other network-connected devices.
This position may be eligible for a flexiblework arrangement in accordance withtheUNLV Flexible Work Policyand is evaluated on a case by case basis.
PROFILE of the UNLV UNIVERSITY LIBRARIES
As a strong partner in research and student learning UNLV Libraries fosters critical thinking and lifelong learning at one of the nations fastest growing universities. University Libraries comprises Lied Library and four branch libraries and we are a gateway to more than 80000 electronic journals 1.2 million volumes and 1.4 million e-books. We welcome individuals with diverse backgrounds to join our growing organization of over 120 experienced faculty librarians professionals and staff members.
The Library Technologies Division is comprised of 17 staff across two departments: Library Systems and Web and Application Development Services; as well as several additional technology staff. The division is responsible for the planning procurement and lifecycle management and support of a large array of technologies and services supporting library staff and the UNLV student and research communities including the design development and support of local websites and custom applications.
COMMITMENT to DIVERSITY of the UNLV UNIVERSITY LIBRARIES
The successful candidate will demonstratesupport fordiversity equity and inclusiveness as well as leading a respectful positive work environment. The University Libraries values begin with our belief thateveryone deserves a welcoming inclusive and equitable environment where they are treated with respect and Libraries extends its commitment to diversity and equity in employment and especially welcomes applications from women persons of color persons with disabilities persons of minority sexual orientation or gender identity and others who contribute to diversification.
MINIMUM QUALIFICATIONS
This position requires aBachelors Degree required in information systems computer science or a related fieldfrom an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and3 years of experience as an IT support specialist orcomparable recent professional experience.Credentials must be obtained prior to the start date.
- Competence and sensitivity in working with individuals who are highly diverse regarding many facets of identity including but not limited to gender ethnicity nationality sexual orientation ability income level of educational attainment and religion.
- Experience working with modern endpoint operating systems including Microsoft Windows macOS and iPadOS
- Technical familiarity with installing troubleshooting securing and optimizing client endpoint devices and peripherals in an enterprise multi-user environment.
- Technical expertise with computer hardware repairs including motherboard replacements memory upgrades hard drive and SSD replacements laptop screen replacements and general computer hardware and peripheral troubleshooting.
- Technical expertise with software license management and metering associated with concurrent-use perpetual-use and other software licensing arrangements.
- Demonstrates strong attention to detail and the ability to organize track audit and document procurement requests customer troubleshootingefforts and otherdocumentation associated with technology lifecycle management.
- Excellent communication skills related to supporting the technology needs of staff members in a multi-user multi-location ability and willingness to guide technical colleagues in expanding their own skill sets. Models effective and inclusive collaboration skills and is team oriented.
PREFERRED QUALIFICATIONS
- Experience supporting technology in an educational environment
- Experience maintaining and reconciling a Purchasing Card (PCard)
- Certifications in Google Workspace Apps (Sheets Docs etc.) Microsoft Endpoint Management or computer hardware repair certifications with vendors such as Dell
COMMITMENT to DIVERSITY and CAMPUS VALUES
A successful candidate will support diversity equity and inclusiveness and contribute to a respectful positive work environment. They will use ourCampus Valuesto guide their decisions and actions and demonstrate our Rebel spirit.
SALARY
This is a full-time 12-month Administrative Faculty position at a Grade B. Minimum salary is $ is competitive with those at similarly situated institutions and dependent upon the labor market.For more information on salary ranges please visitUNLV Salary Range.
In addition University Libraries is committed to and helps fund professional development opportunities: each position receives annual allotment for professional development activities.
Home to many major annual conventions Las Vegas is one of the best-connected cities in America and the nearest major city to several of the nations richest natural addition to the world-renowned Las Vegas Strip providing a variety of culinary and entertainment opportunities Las Vegas is home to five professional athletic organizations and continues to expand local cultural opportunities including the internationally recognized Smith Center for the Performing learn more about moving to Las Vegas visit UNLVs guide toMoving to Las Vegas.
BENEFITS OF WORKING AT UNLV
- Competitive total rewards package including:
- Paid time off sick leave and holidays
- Excellent health insurance including medical dental and vision
- Comprehensive retirement plans and voluntary benefits programs
- No state income tax
- Tuition discounts at Nevada System of Higher Education (NSHE) schools
- Tuition discounts for spouses domestic partners and dependents
PERKS & PROGRAMS
- Employee recognition and appreciation programs
- UNLV athletics ticket discounts
- Statewide employee purchase program discounts
- RebelCarddiscounts on and off campus
- Wellness programmingfor all UNLV faculty and staff at no cost
- Opportunity for career advancements to leadership roles
- Connect with colleagues with shared interests
- Personal and professional development opportunities
- A comprehensive onboarding programRebels: Onboard
- Support and resources available for veteran applicants contactor visit ourVeterans Webpage.
HOW TO APPLY
Submit a letter of interest a detailed resume listing qualifications and experience and the names emails addresses and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be should be addressed toIT Support SpecialistSearch Committee Chair.
Although this position will remain open until filled review of candidates materials will begin onMonday September 8 2025.
Applications must be submitted electronically through Workday. Please note that emailed materials will not be accepted.
Veterans are encouraged to apply. UNLV values the skills of those who have served. Learn more atVeterans Webpageor contactfor support.
For assistance with the application processplease review instructions onHow to Apply.For further assistancecontact UNLV Human Resources at or.
SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES
If you complete an application outside of the internal application processyour application will be returned and you will have to reapply as an internal applicant which may delay your application.
PROFILE of the UNIVERSITY
Founded in 1957 UNLV is a doctoral-degree-granting institution comprised of approximately 30000 students and more than 3600 faculty and staff. To date UNLV has conferred more than 152000 degrees producing more than 130000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity and is a recipient of the Carnegie Classification for Community university is committed to recruiting and retaining top students and faculty educating the regions diversifying population and workforce driving economic activity through increased research and community partnerships and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.
Here at UNLV we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Reports annual listing of the nations most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.
For more information visit us on line at:
EEO/AA STATEMENT
The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a persons age (40 or older) disability whether actual or perceived by others (including service-connected disabilities) gender (including pregnancy related conditions) military status or military obligations sexual orientation gender identity or expression genetic information national origin race (including hair texture and protected hairstyles such as natural hairstyles afros bantu knots curls braids locks and twists) color or religion (protected classes). Discrimination on the basis of a protected class including unlawful harassment which is a form of discrimination is illegal under federal and state law. Where unlawful discrimination is found to have occurred UNLV will act to stop the unlawful discrimination to prevent its recurrence to remedy its effects and to discipline those responsible. Women minorities and veterans are encouraged to apply.
TITLE IX STATEMENT
The University of Nevada Las Vegas does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The Universitys commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito J.D. Title IX Coordinator University of Nevada Las Vegas 4505 S. Maryland Parkway Mail Stop 1062 Las Vegas NV 89154-1062 Campus Services Building (CSB) Room 246 Telephone: ; Email: or to The Assistant Secretary of the United States Department of Education U.S. Department of Education Office for Civil Rights 400 Maryland Avenue SW Washington D.C. 20202-1100; Telephone: 1- FAX: ; TDD: 1-; Email:; or to both.
Information pertaining to the Universitys grievance procedures and grievance process including how to report or file a complaint of sex discrimination how to report or file a formal complaint of sexual harassment and how the University will respond can be found online at theOffice of Equal Employment & Title IXwebpage.
SAFETY AND SECURITY STATEMENT
UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security.The Annual Security Report and Annual Fire Safety Report compliance documentis available online.
JOB CATEGORY
Administrative Faculty
YesFull-Time Equivalent
100.0%Required Attachment(s)
Submit a letter of interest a detailed resume listing qualifications and experience and the names emails addresses and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.
Posting Close Date
Note to Applicant
This position may require that a criminal background check be conducted on the candidate(s) selected for hire.
HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verifiedHR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty members first day of employment.
References will be contacted at the appropriate phase of the recruitment process.
As part of the hiring process applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.
For positions that require driving evidence of a valid drivers license will be required at the time of employment and as a condition of continued employment.
All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided).
Recruitments that provide a work scheduleare subject to change based on organizational needs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
