Strategic Project Manager, Global Operations

Would you like to work with one of the highest strategic priorities for GN and help us change the way we operate to serve our customers in the future Then please read on.

At GN we are on a mission to enhance our operational customer experience and we are looking for a skilled Project Manager with the right mindset to manage our Customer Catalyst. This is our strategic project aiming to design customer-centric operational processes and deliver smooth customer experiences.

The team you will be part of

As the project manager for our Customer Catalyst you will report to the head of Strategy and Excellence Regional Operations and be part of a team consisting of a handful of supply chain and operations professionals who are all working on strategic projects and operations excellence in our regional operations centers around the world.

Our aim in this Strategy and Excellence team is to manage our strategic agenda and leverage synergies between regions and product-categories by streamlining processes and designing the operational customer journeys of tomorrow.

The Customer Catalyst project is anchored here but the project team includes both leaders and colleagues from other functional areas in GN such as commercial quality and after-market service functions.

Your contribution is appreciated and you will:

• manage the Customer Catalyst project and ensure progress and alignment between the different initiatives. This includes facilitating steering committee meetings report-outs and impact measurement
• manage the project initiative centered around customer categorization and definition of the future operational service offerings
• work with our business partners to implement and anchor the solutions so that our customers feel a difference

To perform well in this role you should not hesitate to engage in the details on key initiatives while at the same time keeping an overview of the project as a whole.

Also it is important you bring curiosity for current processes and customer interactions along with an innovative mindset to define future customer journeys that will provide a competitive advantage to GN. We already have a team of subject matter experts who have started working but we need someone to coordinate and direct the efforts and our stakeholder communication.

To perform well in the role we imagine that you:

• have a . in Business Engineering or in a similar field
• have some years of experience from management consulting and from a similar project/program manager role in a larger global company
• are experienced with either supply chain and operations strategy and commercial operations and strategy
• have well-developed skills in data analysis with Excel and PowerPoint
• can effectively manage stakeholder dynamics and skillfully traverse complex business environments
• demonstrate significant execution power and commitment to manage initiatives forward
  

We encourage you to apply

Even if you dont match all the above-mentioned skills we welcome your application if you think you have transferrable skills. We highly value a mindset and motivation that align with our core values to not only ensure growth for you but for your team and the wider GN organization as well.

We are focused on an inclusive recruitment process

All applicants will receive equal consideration for employment. As such we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview please let the Hiring Manager know upon accepting invitation to interview.

How to apply

Use the APPLY link no later than 10 September 2025. Applications are assessed on a continuous basis so dont wait to send yours.

On a time crunch Feel free to only submit your up-to-date CV including a few sentences outlining your motivation for applying quick and easy.

If you would like to know more about the position and hiring process please contact Senior Talent Attraction Partner

Birgit Lnstrup Bonde on mobilebetween 9.00 - 11.00 daily.

Join us in bringing people closer

GN brings people closer through our advanced intelligent hearing audio video and gaming solutions. Inspired by people and motivated by innovation we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life problems improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.

We hope you will join us on this journey and look forward to receiving your application.

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