Contact Center Specialist with German
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Job Location:
Prague - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
There are more than 2000 employees in Human Resources Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila Suzhou Prague Bogota and Tampa as well as in local country-based hubs.
As the Contact Center Specialist you will be supporting J&J employees from German speaking countries and helping them with all inquiries related to employee programs and services policy process and procedures including technology navigational support.
YourResponsibilities & Your Impact:
- Receiving HR or Procurement related inquiries from J&J employees via multiple channels (phone email fax web-form chat) clarifying the need answering the inquiries and assisting in the resolution of concerns
- Fully documenting all cases in case management application
- Escalating complex transactions for resolution or contact with third party vendors as appropriate.
- Escalating client service issues to Contact Center Team Lead supervisor or manager as necessary
- Fluent knowledge of English and native/fluent level of German
- Excellent customer service skills
- Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance
- Strong organization skills and attention to detail
- Ability to prioritize workload and provide timely follow-up and resolution
- A challenging and interesting job in one of the biggest global healthcare companies
- Extensive long-term opportunities for personal and professional development
- Healthy and active work environment
- Competitive salary based on experience and comprehensive benefits package:
- 5 weeks of vacation home office flexible working hours sick days
- Meal vouchers Cafeteria referral award life and accident insurance MultiSport card
- Contribution for: Prague public transportation language study illness leave pension contribution
- Refreshment in the workplace company gym free sport activities corporate events
The benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
