Professional Services Software Engineer
Professional Services Software Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
8x8 Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industrys most integrated platform for Customer Experiencecombining Contact Center Unified Communications and CPaaS APIs. The 8x8Platform for CX integrates AI at every level to enable personalized customer journeys drive operational excellence and insights and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations empowering them to unlock the potential of every interaction. With one platform one ecosystem and one data model you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
As an organization we are looking for Team8s who are AI-proficient open to innovation and skilled in leveraging AI for efficiency and growth.
Learn more on our company website at follow our pages on LinkedIn Twitter Facebook and Instagram.
The Professional Services Integrations and Customizations (PSIC) Software Engineer is part of a global team and is responsible for creating customized solutions that integrate 8x8s award-winning hosted UCaaS CCaaS CPaaS and AI/ML solutions with our customers applications such as CRMs WFM tools or other 3rd party applications. Your solutions development experience call center and telecom industry knowledge understanding of Natural Language Processing (NLP) technologies for chat and voice and strong customer presence will help 8x8 deliver world-class custom solutions.
What will you do
By joining our global professional services engineering team you will interact directly with our clients to create and implement configurations and integrations between 8x8 and our customers applications.
How will you do it
You will be responsible for creating customized solutions that enhance 8x8 products and services to meet customers requirements based on a mutually agreeable Statement of Work (SOW).
In addition you will have direct contact with our customers to provide them with feedback and address any questions that might arise during the project lifecycle.
Responsibilities
Collect project requirements from customers through remote interviews.
Implement customized solutions and services based on the SOW utilizing 8x8 products APIs and 3rd-party software development tools as required.
Design and prototyping software development projects as required and be responsible for the quality of work produced.
Manage the customers deployment of 8x8 services and solutions as specified in the SOW.
Present 8x8 services and customized solutions to customers including executives and end-users
Meet or exceed P&L goals for professional services.
Configuring systems that we have in 8x8 integration with scripting in PHP and Python.
Qualifications
Fluent in English (written and oral communication skills)
Bachelors Degree in the technology area.
Proficiency in scripting languages such as Python PHP and JavaScript.
Strong API background Rest API knowledge integration with 3rd-party systems.
Relational databases experience.
Understanding of Cloud platforms and technologies (AWS Azure GCP).
Understanding of Web application architecture.
Experience with conversational AI/ML technologies and natural language processing.
Professional communication skills as you will engage directly with customers.
Java knowledge is a plus.
Experience in Contact Center VoIP and Video meeting applications is a plus.
Amenable to work night shift
#LI-Hybrid
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English and Espaol.
View the Right to Work Poster in English and Espaol.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at (Include Reasonable Accommodation in the subject line)
Our Job Applicant Privacy Notice can be found here.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
