Quality Manager, IRQ Team

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As a Quality Manager within the Data Center Engineering team you will manage a team that supports quality of AWS Data Center Infrastructure equipment that AWS designs and that AWS buys from the OEM vendors. Your team will be the go to engineering resource for your region when supplier qualification supplier factory/product qualification and root cause analysis support is needed.

Amazons vision is to be the worlds most customer-centric company and this role is key to that vision. As a Q&R Manager you will be leading projects to ensure the highest quality of equipment is deployed to fit out our data centers to meet ever-evolving customer needs as we continue expanding. As an ideal candidate you:
Possess strong engineering and technical judgement and are able to provide recommendations despite uncertainty
Are detail- and data-oriented
Have experience managing quality improvement projects and leveraging vendors.
Build trust and relationships with different stakeholders (e.g. Operations Commissioning Construction Procurement and Engineering)
Open to travel 25% of the time

Each day you will interact with different teams responsible for all aspects of the data center equipment lifecycle. You will prioritize your activities to support data center availability focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.

We have an immediate opening for a Quality Engineering Manager. If you meet these qualifications exude passion and enjoy the challenge of innovative projects at hyper-scale this job is for you!

Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures and were building an environment that celebrates knowledge sharing and mentorship.

Here at AWS we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups reaching 40000 employees in over 190 chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here which is why we arent focused on how many hours you spend at work or online. Instead were happy to offer a flexible schedule so you can have a more productive and well-balanced lifeboth in and outside of work.

Key job responsibilities
- Hire employees that demonstrate Amazon Leadership Principles. Manage team and individual performance including promotions.
- Make trade-offs on competing business needs using high judgement. Influence strategic direction of the team. Influence roadmaps of other teams that overlap in business or technical domains.
- Identify areas of growth for the team. Identifying resource requirements and gaps. Establish a clear growth plan and development strategy for each team member.
- Work directly with partner teams to implement new and improve existing processes and procedures within their region and propagate globally where necessary. Drive strategic communication provides a technical strategy with limited guidance within their assigned Region.
- Identify risks and complexity to unblock engineers and partner teams. Make trade-offs: short-term team needs and long-term business needs. Know how to scope a program. Discern which features are essential or can be triaged or omitted.


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- Graduate Degree in relevant Engineering discipline or equivalent experience.
- 5 cumulative years experience managing an engineering team. (Experienced Manager)
- 6 cumulative years experience in a supplier-facing quality or reliability management role

- Advanced degree in engineering or other quantitative discipline. Familiarity with manufacturing processes ISO-9000 quality control plans failure and root cause analysis and structured problem solving methodologies
- Excellent communication and writing skills attention to detail maintain high quality standards
- Basic understanding of both mechanical and electrical equipment/design related to data centers (Including but not limited to: uninterruptable power supplies diesel generators electrical switchgear power distribution units variable frequency drives automatic/static transfer switches chillers pumps cooling towers heat exchangers air handlers etc...)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $135200/year in our lowest geographic market up to $233700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.