Portugal Customs Team Leader

Customs Services Team Lead

The Team Lead of Customs Process Administrator (CPA) is responsible within a team to coordinate and organise the full range of customs services starting with order acceptance registering the order collecting all relevant documents until the release of goods and customs clearance. A Team Lead will receive extensive internal and external training as well as an online training for customs legislation and foreign trade as well as daily support.

What we offer you

• We offer an exciting job opportunity in an internationally growing business environment characterized by high pace.
• You will work in a team with motivated and engaged people with a diverse background
• We have possibility to work from home for a few days per week.
• An attractive compensation package including an annual bonus based on the companys performance

Key responsibilities

• Ensure timely and accurate completion of all Import & Export declarations Transit Movements and Manifests.
• Ensure timely and accurate delivery of all financial activities relevant to MCS.
• Ensure all Customer needs are met or exceeded within our Compliance Controls.
• Monitor team workload and highlight any risk to Team Manager including Compliance & Training Team for any Compliance or Training requirements.
• Monitor and approve 1st request holiday applications ensuring adequate HC in place to meet production levels.
• Arrange account cover for unexpected absence.
• Collate analyse and present data reports to Management Customer Internal Stakeholders Compliance and Implementation Teams.
• To ensure all Operating Manuals are reviewed regularly and updated where required.
• Ensure that work carried out complies with standard as defined in the operating Manuals.
• Continuously identify waste in processes delivering improvements which will positively impact productivity (production) levels.
• Attend and Support Audits and Face to Face Customer Meetings
• Maintain a first-class business relationship with all customers and internal stakeholders.
• To support all growth initiatives and actively participate in creating innovative solutions.
• To be an active team member who will exchange knowledge and expertise.
• To ensure training is completed to allow you to cover all accounts.
• Proactively lead or actively participate in Customs related projects
• To engender team spirit and staff engagement.
• Deputise in the absence of Customs Manager/Senior Customs Manager.
• Carry out any reasonable request made by MCS Management and ALT.

This is how you reach your goal

• Customer requirements are met or exceeded (Internal & External)
• Statutory requirements met or exceeded
• Increase in productivity (production) levels YOY improvements
• Your ability to meet deadlines / Team ability to meet deadlines.
• Company targets and strategy is fully supported

Your profile

Technical Skills:

• Manifest Platforms / Terminal System (JUL)
• Must have: The course of Customs Broker Order - Estgio Profissional de Acesso a Despachante Oficial
• Gidwin Customs system
• Other PT Government systems and applications (Port Health quality phyto) Outlook and APM Web Mail
• Microsoft applications: Word Excel Access Visio PPT Teams SharePoint
• Ability to Update and View data within Maersk and brand systems to include but not Limited to: MODS Maersk Reporting Kewill FACT GCSS
• MCS Customs modules
• My Learning
• Workday

Soft Skills:

• Strong customer-facing and interaction skills with high-level of customer orientation
• Advanced English level
• Supervisory Skills/Management Skills
• Team engagement and support
• The ability to work under pressure to deadline
• Excellent communication skills and the ability to communicate at all organizational levels with a focus on collaboration and network behavior
• Support and live company values

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Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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