Technical Support Officer
Technical Support Officer
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
Description
Requirements
Inbox Business Technologies is a leading IT and services company and were looking for a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support and assistance to our clients. This is a unique opportunity to join a dynamic and growing team and to learn new skills in the IT industry.
Responsibilities
- Provide comprehensive IT technical support operations across the organization ensuring efficient performance and uptime of IT systems. Administer manage and monitor desktops laptops (domain and non-domain) printers scanners and other peripheral devices.
- Oversee shift operations and manage service desk activities including team coordination and vendor management.
- Deliver end-user support in-person over the phone and remotely for hardware and software issues including Windows OS web browsing email word processing spreadsheets and other business applications.
- Handle the setup and installation of VPN and NCCPL business software on external client terminals ensuring secure connectivity through PSX LAN fiber leased lines or internet.
- Maintain accurate IT inventory records and ensure compliance with ITSM (IT Service Management) ISMS (Information Security Management System) and BCMS (Business Continuity Management System) policies and procedures.
- Understand and meet all legal regulatory and contractual IT requirements; in-house training will be provided as necessary.
Requirements
- Bachelors degree in computer science or a related field.
- Minimum 2 - 4 years of experience in technical support or a related field.
- Strong communication skills with the ability to clearly explain technical concepts to non-technical users.
- Strong technical knowledge of Active Directory; Domain controller and Exchange Server.
- Proficient in Windows Operating Systems and Microsoft Office Suite.
- Skilled in corporate VPN setup and installation including configuration customization and system security hardening.
- Ability to troubleshoot software-related issues such as OS malfunctions MS Office application errors system performance bottlenecks boot/recovery problems endpoint security and email setup.
Required Experience:
Unclear Seniority
Employment Type
Contract
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