Technical Service Representative
Technical Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description:
1. Job Purpose:
( the statement of job purpose in one or two clear and concise sentences )
Providing in site and on site technical support for rigids business such as Panel Pipe composite and other applications mainly in appliance industry
2. Principal Accountabilities:
( the major end results the job is expected to achieve )
a) Fully complies with HPU policy and Local EHS regulation
b) Maintains and optimizes the innovation portfolio for Rigids for the part of appliance
-Identifies customers activities and needs
-Develops the products as the marketing requirements
c) Provides technical support/training for the key customers
-Provides product/technical introduction to new customers
-Ensures the customer understanding HPU product portfolio
-Conduct the trials and pilot production for the customers
-Provides technical solution and develop the products as customers requirements
-Communicate with customers to identify the trials and follows the feedback
d) Handles the complains / trouble shooting
-Provides trouble shooting timely and effectively
-Work with sales R&D customer service and QA to resolve customer complaints timely and effectively
e) Market Intelligence
-collects up-to-date market intelligence from relevant industries the customers and the competitors and aware of the regulations timeline.
3. Knowledge / Experience / Skills Needed
( education experience skills and training required for the job )
Education:
Minimum bachelor degree of polymer science
Experiences:
At least 5-8 years chemical related work experience. The experience in PU appliance is optimal.
Skill:
MS Office functionalities
Training:
Updated PU Rigids knowledge/technology/process Product development skills Customer Service skills Problem-Solving skills
Additional Locations:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
