Customer Service Representative
Customer Service Representative
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Job Description
Overview
We inspire happiness and well-being through safe smart and sustainable solutions. Our mission is to transform the experience of water with exceptional products and innovative technology. Our valuesCare Respect Lead and Growguide us in everything we do. Join us and make a positive impact!
Hayward Industries (NYSE HAYW) is the largest manufacturer of residential swimming pool equipment globally with a growing presence in the commercial pool market. Headquartered in Charlotte North Carolina we design manufacture and market a full line of residential and commercial pool and spa equipment. Our facilities are in North Carolina Tennessee Arizona Rhode Island Spain and China with distribution centers in France Canada and Arizona. The role is located in Mocksville NC.
Were looking for a customer-focused individual who thrives in diverse and dynamic environments. As a primary point of contact for our Direct Buy customers youll ensure they receive exceptional service and support. Youll handle customer inquiries manage orders and collaborate with our Sales team to execute innovative programs and promotions. At Hayward we believe in delivering exceptional products and outstanding service to transform the experience of water. Together were on a mission to inspire happiness and well-being through safe smart and sustainable solutions.
Responsibilities
Engage with Customers: Be the trusted point of contact for Direct Buy customers through email telephone fax and EDI.
- Review and verify orders for accuracy.
- Efficiently process orders sample requests vouchers and credits.
- Communicate clearly with customers about order changes exceptions and product availability.
Collaborate Across Teams: Work closely with Sales Marketing and other departments to deliver seamless customer care.
- Implement Sales programs and promotions.
- Process credits or replacement products as needed.
- Keep customer and Matrix pricing databases accurate and up-to-date.
Qualifications
What Were Looking For:
- Ability to adapt and thrive in a fast-paced seasonal environment.
- Excellent communication skills both verbal and written with a focus on inclusivity and clarity.
- Strong problem-solving abilities and a proactive approach to conflict resolution.
- A deep commitment to delivering outstanding customer service to both internal and external stakeholders.
Experience & Education:
- 3 years of experience in a B2B customer-facing role preferably in a diverse and inclusive setting.
- Familiarity with Salesforce and order management tools.
- Experience in finding balanced solutions that meet both company and customer needs.
- BS/BA Degree in a related discipline or equivalent experience.
Required Experience:
Unclear Seniority
Employment Type
Unclear
