Student Accounts Transition Specialist

George Fox Universitys Student Accounts department is searching for a reliable and inquisitive Student Accounts Transition Specialist who takes great pride in providing a positive student experience.

About the Job:

The role of the Student Accounts Transition Specialist is a highly rewarding and challenging one. It requires a self motivated and driven individual who enjoys managing their tasks and workload without being closely directed. The position includes authority and decision making compliance policy recommendations and relationship building. A student leaving due to financial challenges is heartbreaking and this position largely focuses on finding a pathway forward for a student to continue their degree whether at GFU or elsewhere. The Student Accounts Transition Specialist is tasked with building relationships and living out the Be Known Promise to a unique subset of our student population.

Job responsibilities include but are not limited to:

• Diligently communicating with students as they begin and end their journey at GFU.
• Working with former and returning student receivables along with any related payment accountability measures or other operational tasks associated.
• Serving as the student receivables compliance specialist around the legalities and consumer protections associated with past due student account balances(e.g. consumer protections and federal laws).
• Mitigating risk factors prior to a students departure.
• Assisting the Director of Student Accounts with financial appeals along with serving as the University liaison and conduit with collections agencies to negotiate and recommend settlements.
• Following the student term withdrawal and leave-of-absence processes as well as managing transcript/diploma releases and related appeals.
• Providing the fiscal management of enrollment deposits including oversight of income policy and reconciliations.
• Query writing and report generation database audits and analysis responding to issues intervening when necessary updating records and delegating tasks.
• Communicating effectively and courteously with others including employees students and the public in a spirit of teamwork respect and customer service.
• By actions words and lifestyle be a Christian role model to students whether through casual contact or in a formal supervisory role.
• Demonstrated experience working cross culturally with respect appreciation and humility.
• Other duties as assigned.

A day in the life of this position:

The day-to-day activities for this position ebb and flow with the academic semesters commencement and recruiting cycles. The start of each semester is also the end of the prior one and these months are the busy season for the whole office and certainly for this position. Most days require time spent on financial appeals analyzing data and accounts communicating responding to inquiries documentation research proactively intervening policy enforcement and operational tasks.

Were looking for candidates who have:

• A Bachelors degree or the equivalent experience.
• A tenacious desire to help students overcome financial obstacles.
• An authentic desire to treat everyone with kindness and respect while remaining adaptable and able to respond effectively.
• Excellent judgement decision-making skills and ability to think outside the box to creatively solve problems.
• Demonstrated curiosity and an inquisitive nature to ask important questions and seek to understand the why behind situations/tasks.
• A strong attention to detail along with the ability to do research read and understand laws audit internal compliance and recommend change.
• The innate ability to form relationships motivate and inspire action.
• A strong sense of professionalism and a positive attitude with the ability to work well in a team environment and demonstrate excellent interpersonal skills.
• The ability to communicate effectively and professionally through verbal and digital communication methods (in-person email phone text).
• Legal authorization to work in the United States. This position does not offer visa sponsorship; therefore only applicants who do not require sponsorship for employment visas now or at any point in the future should apply.
• A commitment to the Universitys Theology of Racial and Ethnic Diversity.
• A desire to work with a diverse community of students and employees who represent various cultures backgrounds abilities ethnicities political views and expressions of Christian faith.
• A personal commitment to Jesus Christ and express their Christian testimony in a addition employees agree to live in agreement with the Community Lifestyle Statement and affirm the theological commitments expressed in the Statement of Faith.

Being a part of our community means a commitment to faith and to a lifestyle that is consistent with the universitys mission as described in the Statement of Faith and Community Lifestyle Statement on our website.

As a Christ-centered community George Fox University is an institution that values diversity as an essential dimension of Gods design for human seeking to become a more inclusive community we especially encourage applications from women and candidates from racial and ethnic backgrounds that are underrepresented in our community.

Equal Employment Opportunity Policy

The university is an equal-opportunity employer. Every employee has the right to work in surroundings free from all forms of unlawful discrimination. It is our policy to make decisions about applicants and employees without regard to sex age race color marital status national origin disability veteran status or any other status to the extent prohibited by applicable local state or federal law. This prohibition applies not only to the recruiting and hiring process but to all facets of the employment relationship including promotion pay training classification performance reviews discipline and termination.

George Fox is owned by the Northwest Yearly Meeting of Friends Church and its mission is distinctly Christian. Employees are required to agree with and abide by the universitys faith statement and its statement of community responsibilities. Within the context of this agreement and commitment employment opportunities are otherwise available to all persons on the basis of their experience and skills.

In the recruiting process the university may make special effort to solicit applicants from underrepresented groups. This is done as an affirmative step to increase the representation of these populations in the universitys workforce to better match their availability in the labor market. Hiring decisions are based on the applicants qualifications as they relate to the needs of the position.