Technical Account Manager, AWS Enterprise Support
Technical Account Manager, AWS Enterprise Support
Posted on :
23-08-2025
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1 Vacancy
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Job Description
AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS) Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.
As a Senior Technical Account Managers (TAM) in AWS Enterprise Support you will play a crucial role in fostering our customers innovate and transformative endeavors across various technologies including GenAI Container Big Data and cloud migration. This is not a sales role instead it offers you the opportunity to serve as the primary technical advisor and voice of the customer for organizations ranging from start-ups to Fortune 500 enterprises.
Within the Enterprise Support team TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert TAMs offer guidance on the entire journey of AWS services and the customers architecture. This support extends to addressing strategy-related queries aiding in project and launch planning and resolving operational challenges. TAMs actively engage at the account level providing recommendations and proactive advice throughout the entire cloud adoption life cycle.
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
Act as a single point of contact to Enterprise Support customers
Make recommendations on how new AWS offerings fit in the company strategy and architecture
Complete analysis and present periodic reviews of operational performance to customer
Provide detailed reviews of service disruptions metrics detailed prelaunch planning
Champion and advocate for customer requirements within AWS (e.g. feature request)
Participate in customer requested meetings (onsite or via phone)
Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Work with some of the leading technologists around the world
Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
Available in non-business hours to handle urgent issues
About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough but kind code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
- Bachelors degree
- 5 years of technical engineering experience
- Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI AI/ML Compute Storage Networking CDN Databases DevOps Big Data and Analytics Security Applications Development in a distributed systems environment
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Proficiency in Mandarin is required as the role involves liaising with Mandarin-speaking clients/business partners/stakeholders/customers who predominantly communicate in Mandarin
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS) Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.
As a Senior Technical Account Managers (TAM) in AWS Enterprise Support you will play a crucial role in fostering our customers innovate and transformative endeavors across various technologies including GenAI Container Big Data and cloud migration. This is not a sales role instead it offers you the opportunity to serve as the primary technical advisor and voice of the customer for organizations ranging from start-ups to Fortune 500 enterprises.
Within the Enterprise Support team TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert TAMs offer guidance on the entire journey of AWS services and the customers architecture. This support extends to addressing strategy-related queries aiding in project and launch planning and resolving operational challenges. TAMs actively engage at the account level providing recommendations and proactive advice throughout the entire cloud adoption life cycle.
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
Act as a single point of contact to Enterprise Support customers
Make recommendations on how new AWS offerings fit in the company strategy and architecture
Complete analysis and present periodic reviews of operational performance to customer
Provide detailed reviews of service disruptions metrics detailed prelaunch planning
Champion and advocate for customer requirements within AWS (e.g. feature request)
Participate in customer requested meetings (onsite or via phone)
Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Work with some of the leading technologists around the world
Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
Available in non-business hours to handle urgent issues
About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough but kind code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
- Bachelors degree
- 5 years of technical engineering experience
- Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI AI/ML Compute Storage Networking CDN Databases DevOps Big Data and Analytics Security Applications Development in a distributed systems environment
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Proficiency in Mandarin is required as the role involves liaising with Mandarin-speaking clients/business partners/stakeholders/customers who predominantly communicate in Mandarin
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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