Network Engineer, IT Infrastructure

Why Ryan

• Competitive Compensation and Benefits

• Home Office Stipend

• Business Connectivity Reimbursement (Phone/Internet)

• Gym Membership or Equipment Reimbursement

• LinkedIn Learning Subscription

• Flexible Work Environment

• Tuition Reimbursement After One Year of Service

• Accelerated Career Path

• Award-Winning Culture & Community Outreach

Duties and responsibilities as they align with Ryans Key Results

People:

• Create a positive team member experience.
• Act as a technical reference for staff on existing and upcoming technologies.
• Manage and deliver multiple projects with excellent time management and leadership skills.
• Monitor and test application performance for potential bottlenecks identify possible solutions and work with developers to implement those fixes.
• Cross-trains other members of the Information Technology department.
• Provide 2nd and 3rd level support.
• Support and assist the Service Desk team as needed.
• Performs on-call duties on a rotational basis.

Value:

• Architects develops and maintains Ryans network infrastructure inventory and roadmap including detailed schedules and designs.
• Establishes and maintains technology support competencies to support system network and telephone administration technologies and responsibilities including performance metrics identification and adherence.
• Develops and manages Ryan infrastructure platforms as highly available high-performing business systems.
• Identifies and assists with enterprise Data Security planning and achievement including Disaster recovery planning and testing.
• Adopts appropriate elements of ITIL standards for maturity in Service Management processes particularly Incident Problem Change and Configuration Management.
• Manages the implementation and support of the Firms technology strategies and initiatives.
• Measures and improves key performance indicators of IT Infrastructure technologies capacities project completion and problem resolution.
• Maintains appropriate technologies and documentation related to SAS70 PCI and other compliance initiatives.

Education and Experience:

• Knowledge of computer/network principles at a level normally acquired through completion of a Bachelors degree in a relevant technology field or acquired through combination of education and experience is required.
• More than 5 years of Networking Engineering experience in medium to large multi-location company managing networks and telephony.
• More than 10 years of technical support experience in medium to large multi-location company.
• Must be able to train others quickly and thoroughly on key networking concepts.
• A polished professional demeanor with good interpersonal skills.
• Security management experience including firewall configurations IDS configuration and audit compliance reporting.
• Experience selecting and managing MPLS vendors is required. Experience with WAN optimization preferred.
• Experience using evaluating and selecting network management and troubleshooting tools.
• Experience with designing multi-location architecture.
• Experience with unified communication tools is a plus.
• Must be accustomed to following Incident and Change management processes.
• Outstanding capabilities working to plan and meeting deadlines. Exceptional ability to manage multiple priorities.
• Must have excellent interpersonal skills in communications with all levels of personnel vendors and IT personnel.
• Ability to work under pressure and time constraints.
• Ability to work in a team environment.
• Excellent business analysis and problem-solving skills.
• Ability to work with people of varying technical skills.
• Quick analytical thinker.
• Ability to effectively communicate complex concepts.
• Ability to collaborate to determine the most appropriate technical strategies and designs to meet business needs.

Computer Skills:

• To perform this job successfully an individual should have advanced knowledge of DHCP/DNS subnets multiple routing protocols switching firewalls/policy NAT/rules spanning tree VoIP QoS VLANs LAN/WAN technologies load balancers and wireless technologies.

Certificates and Licenses:

• CCNA certification is valued. CCNPor CCIE certification isa plus.

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