Account Manager
Account Manager
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-08-2025
Job Description
Kinsta is a modern cloud hosting company with a growing club of 25000 customers including startups universities and Fortune 500 firms. Were motivated by excellent quality and proud to have received a 97% satisfaction rating from our customers.
Thats because to us each day is a chance to grow. As a team we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders dont hold our hands but theyre in our corner whenever we ask for help - and our environment is flexible and remote-first.
We are looking for a motivated Account Manager in the Asia-Pacific region who will be responsible for managing existing client accounts and generating additional revenue by working with customers on upselling cross-selling and retention. This is a post-sale client-facing role and the Account Manager is a quota-carrying contributor.
Account managers will work with a dedicated group of clients (known as their book of business) for the entirety of the clients time at Kinsta to help achieve the clients goals and represent Kinsta in non-technical support customer interactions. Account managers are also tasked with retaining the clients business and growing these accounts through upsells and cross-sells.
An ideal candidate is someone who is proactive and has a knack for building relationships. Also someone who is tech-savvy process-driven and loves the thrill of seeking out additional revenue and closing deals!
What You Will Do:
- Own and manage a book of business
- Serve as the day-to-day point of contact for clients maintain client satisfaction handle account upsells/cross-sells and help clients strategize on getting the most from Kinstas offerings.
- Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates.
- Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business
- Become a specialist on Kinstas service and solutions the benefits they provide and their value to our customers.
- Become knowledgeable about the market competition in order to retain and upsell clients.
- Coordinate with internal Departments to resolve problems and provide service.
- Maintain strong relationships with your book of business including regular account reviews and communication to ensure they are deriving maximum value.
- Develop growth strategies to increase your book of business
- Provide timely and accurate deal updates to management and executives on a regular basis. Identify product and process improvements through conversations with clients
- Assist other Account Managers daily to achieve team quota success.
- Meet (or exceed!) revenue and retention targets.
- Build maintain and close pipeline to consistently exceed quota.
- Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs)
- Position our companys capabilities and value proposition to resolve customer concerns or objections around Kinstas services.
- Maintain accurate up-to-date information on customers and deals within HubSpot CRM.
- Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions.
What You Bring To The Role:
- A minimum of 2-3 years of previous SaaS Sales or Account Management experience
- Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
- Experience up-selling cross-selling and renegotiation contracts
- Tech-savvy with a strong interest in technology.
- Near-native proficiency in English and exceptional writing skills.
- Exceptional communication and interpersonal skills.
Bonus if you have:
- Prior knowledge of the hosting industry.
Our Benefits:
- Flexible and remote-first environment.
- Annual remote expense budget.
- Flexible PTO.
- Paid parental leave.
- Annual professional development budget: available after one year with Kinsta.
- Sabbatical: available after three years with Kinsta (and every three years thereafter).
- Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA UK and Hungary.
- Pension plan for employees hired in the UK and 401k contributions for employees hired in the USA.
Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment recruitment advertisements for employment compensation termination promotions and other conditions of employment against any employee or job applicant on the basis of race color gender national origin citizenship age religion creed disability marital status veterans status sexual orientation gender identity gender expression or any other status protected by the laws or regulations in the locations where we operate.
By applying to one of our positions you agree to the processing of the submitted personal data in accordance with Kinstas including the transfer of your data to the United States.
#LI-Remote #IHSRemote
Required Experience:
Manager
Employment Type
Full-Time
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