Creditor Relations Coordinator
Creditor Relations Coordinator
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1 Vacancy
Job Description
About the role
Christians Against Poverty (CAP) is seeking a dedicated Creditor Relations Coordinator to assist the Client Services teams through a pivotal season of growth and transformation as CAP launches its refreshed Debt Help Service.
Reporting to the Solution Support Manager youll play a key role in creating pathways for clients experiencing financial hardship. Youll be responsible for developing and maintaining meaningful relationships with lenders and other sector stakeholders helping to ensure collaborative solutions benefit those we serve.
This role is ideal for someone who thrives in a fast-paced purpose-driven environment and is committed to CAPs mission of ending money chaos in Aotearoa.
Key areas of responsibility include:
- Conduct client-focused assessments to identify opportunities for positive debt outcomes including interest waivers write offs and settlement offers
- Collaborate with internal and external stakeholders to ensure clear communication of client pathways
- Build and maintain strong relationships with lenders and sector stakeholders to support effective debt negotiations alongside the Financial Mentor team
- Maintain thorough and up-to-date knowledge of relevant legislation as well as relevant products services and/or conditions of lending
- Champion and actively participate in organisation-wide rhythms and initiatives
- Engage in CAPs Haerenga and outwork CAPs Haerenga Competencies
About you
You are excited to bring your professionalism and expertise to enable the greatest possible impact for whnau experiencing money chaos in Aotearoa.
You are adaptable and lead yourself well through seasons of change. You dont opt to take a path of least resistance. Instead you leverage your skills and expertise to do what is right for the kaupapa and the people youre serving.
You are ready to undertake a journey not only committed to your own professional and personal transformation but you are deeply invested in enabling transformation in others.
Youll also bring relevant experience for the role:
- 12 months experience in a similar role
- Strong numeracy and literacy skills
- A strong growth developmental and learning mindset
- Able to problem solve and to operate with a solutions-focused approach
- Familiarity with budget worksheets financial plans cashflows and debt schedules
- Able to notice improvement opportunities in existing processes and initiate projects or improvements
- Strong time management with a capacity for large workloads and an attitude of completion
- Strong skills in working collaboratively to maximise service delivery effectiveness and client experience outcomes
- Excellent attention to detail
Please refer to theJob Descriptionfor a detailed outline of the role as well as the skills abilities and attributes we are looking for.
About CAP
Christians Against Poverty (CAP) is a professional and client-centric service provider. We are a not-for-profit organisation with a vision ofEnding money chaos in Aotearoa.
CAP provides free practical help and hope to people living in unmanageable debt and hardship. Partnering with over 150 local churches from Kaitaia to Dunedin CAP releases New Zealanders into lives of fullness and freedom.
Each day we are guided by our three values:mutual thriving; giving our best to people we serve; with Jesus.
Read stories of lives changed at of the benefits of working at CAP
- Youll be joining an organisation with recognised expertise in the sector committed to constant learning and development so we can consistently give our best to people we serve.
- Thrive in a flexible environment that puts priority on connection growth and ownership of your hauora/wellbeing.
- Cultivate and enrich your faith at the same time as your career in a workplace committed to karakia/prayer discernment and a with Jesus approach.
- Work in a Te Tiriti-honouring organisation drawing on the spirit of mutual flourishing inherent in Te Tiriti of Waitangi.
- Tangible benefits include EAP flexible working options 37.5 hour working week at least 5 weeks of annual leave per year & free onsite parking.
- Best of all you will be a part of New Zealanders being released from money chaos and taking steps towards Jesus.
Application Information
Please note that you will be required to disclose any convictions or pending charges in your application and a Ministry of Justice vetting check with acceptable results will be a condition of appointment to this seeCAPs Police Check Policyfor more details.
There is no closing date for applying for this role however the vacancy will close as soon as a suitable candidate is found. Get your application in now!
Required Experience:
IC
Employment Type
Full-Time
