GTM and Sales Trainer

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.

GTM and Sales trainer

Why We Have This Role

The Go-To-Market (GTM) Enablement team owns global onboarding skill development and ongoing education for internal employees and our partner network for roles which touch the customer during the GTM lifecycle from sales & pre-sales to delivery & account management. Our team thinks globally for scale delivering learner-centric enablement experiences. These programs and services have a significant impact on our customers success and our bottom-line growth.

This role in particular is critical as the GTM Enablement team seeks to achieve two new goals in 2025: 1) develop meaningful partner enablement programming via our newly established Center of Excellence (CoE) in Japan (70% of your time) and 2) deliver targeted regional enablement that serves the needs of our internal Japan stakeholders (30% of your time).

How Youll Find Success

• You possess a genuine passion for educating employees and partners demonstrating a commitment to coaching and developing skills that drive meaningful business outcomes.
• You excel in establishing and nurturing strong relationships with key cross-functional leaders adeptly balancing the diverse needs and priorities of all stakeholders to foster collaboration and support.
• You have a strong track record of success in identifying challenges and implementing effective solutions showcasing excellent problem-solving skills that enhance program delivery and impact.
• You maintain a high level of attention to detail and a focus on quality when producing work ensuring that all training materials and programs are polished impactful and aligned with organizational goals.
• You thrive in fast-paced environments and approach your responsibilities with an autonomous drive taking the initiative to get the job done while continuously seeking ways to improve processes and outcomes.

How Youll Grow

• Learn about experience management (XM) as a category including expert-level technical knowledge.
• Learn about various sales and services functions across technology companies which lead to successful customer renewals and expansions.
• Help develop our nascent Japan Partner Center of Excellence and define what our regional enablement strategy should look like.
• Expand your enablement expertise.

Things Youll Do

• Work closely with regional stakeholders (partners and internal employees including leadership) to develop a perspective on enablement programming that will move the needle on Qualtrics business.
• Manage enablement projects from start to finish - conducting research and interviews to inform course content building training materials coordinating delivery logistics presenting training deliverables and assessing training effectiveness.
• Coordinate with the broader Japan CoE as well as CoEs in other regions to ensure consistent and scalable partner programming across the globe.
• Train and present to small and large groups of GTM employees and partners.
• Create compelling and interactive learning activities and knowledge checks that enhance retention.
• Support translation efforts to ensure our content is available in Japanese to our partners.
• Communicate newly released training content via internal marketing channels.
• Measure impact through strong data analysis tied to KPIs.

What Were Looking For On Your CV

• 7 years of experience in a customer-facing support role (i.e. Technical Account Manager Account Executive Customer Success Manager) or in training and enablement
• Exemplary interpersonal skills
• Strong project management experience with a history of success in achieving tight deadlines in an ever-changing environment
• Experience delivering effective training experiences in person and over Zoom with facilitation skills that drive learner engagement and enhance content retention
• Outstanding organization and prioritization skills
• Ability to work independently in highly ambiguous shifting environments
• Bachelors degree
• Knowledge of curriculum development and adult learning methodologies
• Experience in the field(s) of Market Research Customer Experience and/or Employee Experience
• Business level english

What You Should Know About This Team

• Broad purview: We work across regions and functions so theres always something new to learn!
• Direct influence on key company metrics including revenue expansions and renewals.
• Strong focus on professional development.
• We work hard but also have a lot of fun doing it. We believe the best work comes from a collaborative and trusting team culture.

Our Teams Favorite Perks and Benefits

• A comprehensive total rewards package consisting of base incentives and generous benefits. We believe in sharing Qualtrics success which is part of the compensation for all employees.
• Private health insurance - top of the range coverage for medical and extras benefits.
• Wellness Reimbursement - JPY 34000 per quarter for wellness activities including gym memberships spa massages workout equipment meditation apps and much more.
• JPY 185000 Experience bonus to be used for an Experience of your choosing
• Experience Leave - additional 5 days a year to take for experiences!
• Commuter allowance - we take care of your public transport expenses to the office!
• Hybrid working environment - 3 days in office 2 from home.
• Catered lunches in our Tokyo office. We also have a well-stocked kitchen full of snacks drinks and other goodies.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organisational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.

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