Account Manager - Ecommerce

About the role

The DS Smith Sales team are a dynamic and vibrant mix of professionals who focus on delivering the Sales strategy goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. From our energetic Business Development Team who create opportunities to our incredible Account Managers who build & strengthen relationships with Global Brands the Sales team are the face of our business and our biggest ambassadors!

We have a fabulous opportunity for a pro-active and driven individual to join as an Account Manager for the UK E-commerce Division. This a key position within the business so looking for ambitious customer focused individuals to come and be part of this fabulous team!

This is a Fixed Term Contract until March 2026.

Collaborating with divisional Sales Teams you will be using your experience within ecommerce to build and establish relationships with on of our biggest ecommerce accounts as well as working with some newer accounts in line with our growth strategy. There is an element of new business development & on-boarding to enhance the e-commerce business unit. This is a customer facing role working in partnership with our clients as an internal partner from reviewing existing products to providing regular commercial and quarterly reports updates and supporting during tender updates and new proposals.

As a strong sales professional and natural people-person you will thrive on networking with the wider sales teams and customer sites to allow to you to identifying new growth areas drive performance through engagement and awareness to maximise revenue to support the account strategy and plans. Working with our innovation teams you will be identifying ways to support the customers whilst delivering a fabulous customer experience.

So if you have experience within Ecommerce as an Account Manager have the tenacity and spirit to work in a fast-paced entrepreneurial style role and are eager for a new challenge then we might be looking for you!

About you

• Proven success knowledge and experience managing accounts in an Account Management role packaging product experience desirable but will welcome experience in other areas
• Experience of working with E-commerce product would be highly advantageous
• A Full driving license
• A strong ability to work independently & remotely with travel as needed
• Strong business acumen and negotiation skills with the ability to deal with conflict and challenge both externally and internally
• Proven success knowledge and experience of analysing and initiating actions based on financial insights and understanding
• Ability to build strong working relationships with colleagues clients and stakeholders around the business
• Ability to deliver dynamic & professional presentations

Benefits

• Competitive salary
• Company Car
• Sales bonus scheme
• 25 days holiday plus bank holidays
• Pension scheme life assurance and income protection
• Sharesave scheme
• Employee Assistance Programme
• Employee Discounts
• Cycle to work scheme

Location: This is a full time home-based role with travel to sites in London Milton Keynes and other customer sites as required.

About us

We are DS Smith together with International Paper we are a global leader in sustainable packaging solutions and other fibre-based believe a better more sustainable tomorrow is possible with the right people who challenge and support one another to enact positive change. We employ more than 65000 colleagues in North America and Europe Middle East and Africa (EMEA) who are experts in innovationmanufacturing design sales sustainability supply chain and much more. Together with our customers we make the world safer and more productive one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!

Fair recruitment at DS Smith

To fulfil our purpose of redefining packaging for a changing world we aim to build a diverse motivated and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly differences are valued and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds bring different perspectives ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply even those not meeting all criteria.

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