Service Trainer AMERICAS (Latin America)
Service Trainer AMERICAS (Latin America)
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Job Description
Ready to lead service training across Latin America and make a real impact
Join us in shaping the future of technical excellence by empowering Grundfos employees customers and partners through engaging high-quality training experiences. If youre passionate about service skilled in communication and thrive in a multicultural environment this could be your next big move.
What is the job about
As a Service Trainer for Latin America (LATAM) you will play a key role in enhancing the technical capabilities of Grundfos employees customers and partners across Central and South America. Your primary responsibilities will include identifying training needs designing and delivering engaging service training programsboth online and face-to-faceand supporting the overall training process from planning to administration.
This position will report directly to the Service Competence Development Manager and will operate daily out of our Monterrey MX office. Please note that relocation for this position cannot be supported and qualified candidates must have authorization to work in Mexico without sponsorship.
Your main responsibilities:
- Develop Training Content
Design prepare update and maintain training programs materials exams and exercises. - Facilitate and Deliver Training
Conduct online and face-to-face training sessions transferring service product and application knowledge. Track training statistics gather feedback assess program effectiveness and implement improvements. - Collaborate Across Functions
Align with relevant stakeholders from Sales Service HR and other Grundfos training teams. - Coordinate Training Logistics
Manage trainee logistics for face-to-face sessions including flights visas invitations room bookings training center setup and catering. Ensure training facilities are properly prepared. - Manage Costs and Inventory
Oversee cost control for the Service Training Hub and maintain inventory of demo units. - Promote and Report on Training
Promote training courses and share post-training reports through Grundfos communication channels.
Your background:
We imagine that you have:
- Education: A degree in Engineering or related field
- Technical Expertise: High level of technical pump knowledge understands the Grundfos product portfolio and is informed about new products.
- Train-the-Trainer: Proven ability to implement Train-the-Trainer strategies empowering teams to scale learning and development initiatives.
- Hands-on service expertise: Has the ability to perform pump commissioning repairs and maintenance based on system data and technical knowledge.
- Communication skills: Advanced communication skills both written and verbal dynamic public speaking ability trainer/teacher mentality i.e. has the ability to perform service-related product training and give high level technical support to customers and colleagues
- Language: Has the ability to understand read write and speak Spanish Portuguese and English
- Business tools utilization: Has the ability to take advantage of Grundfos Learning Management Systems Authoring tools (for creating training content) and Microsoft 365 collaboration tools (like SharePoint Viva Engage Teams OneDrive etc.).
- Troubleshooting and diagnostic failure: Being analytic i.e. demonstrating the ability to use a structured and methodical approach in troubleshooting and diagnosing of systems and product issues.
Important:
To be considered for this positionplease submit your resume in English. Applications not submitted in English may not be considered.
Whats in it for you
Well support you with continuous learning and development opportunities to help discuss and steer your long-term Grundfos career path. Youll be welcomed from day one into an inclusive trusting environment guided by six core values.
In addition your day-to-day benefits include:
- We encourage you to be at the offices where you can engage learn and have fun with colleagues. If youll be working from your home office well make sure you are well equipped with a good workstation
- On top of it flexible working hours and up to 3 days additional paid leave for volunteering of your choice
- Annual bonuses health insurance parental support internal well-being consultants and programmes
- Diverse inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
Do you want to learn more
If this job sounds appealing please send your resume by clicking Apply.
To dig deeper into the Grundfos universe follow us on LinkedIn or Youtube and to get to know some of your future colleagues and why they love working at Grundfos check out Meet our people
We look forward to hearing from you.
Employment Type
Full Time
