Senior IT Manager of Financial Services

Galderma is the emerging pure-play dermatology category leader present in approximately 90 countries. We deliver an innovative science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981 we have dedicated our focus and passion to the human bodys largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives we are advancing dermatology for every skin story.

We look for people who focus on getting results embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all they must be passionate about doing something meaningful for consumers patients and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company we embrace diversity and respect the dignity privacy and personal rights of every employee.

At Galderma we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled direct impact.

Senior IT Manager of Financial Services

Poland Krakow

Job Description:

The primary role of IT Service Owner for Superledger is to deliver agreed portfolio of services in efficient way meeting business needs and being aligned with IT best practices and company standards. Service Owner is accountable for end-to-end delivery performance and quality of the service including the following areas of responsibility. Technology portfolios focus on Oracle EPM Cloud

Duties & Responsibilities

Service Delivery:

• Planning of service roadmap ensuring alignment with the Business vision and objectives.
• Defining and monitoring of key performance indicators (KPIs) and Service Level agreements (SLAs) to measure the efficiency of the service.
• Defining and maintaining of service catalogue to provide clear overview of available service components and standardized information about services benefits and associated cost.
• Ensuring service compliance with security policies regulations and company standards; developing and implementing strategies to mitigate identified risks ensuring service stability and continuity.

Solution Design Development and Implementation:

• Accountability for E2E application delivery alignment with organizational goals and standards.
• Provide estimations for new demand and implementation plan for business requirements and projects.

Relationship Management:

• Manage relationships with Saas providers (like Oracle) and other vendors to ensure smooth delivery of designed solutions
• Managing contracts related to the service ensuring compliance with company terms and conditions.
• Negotiating contract renewals amendments and terminations as needed in collaboration with the Vendor Manager.
• Facilitate effective communication and collaboration between internal teams and external vendors.
• Acting as the primary escalation point for high severity service issues closely collaborating with Operations Manager and Support teams to restore normal operations.

Service Governance & Reporting:

• Regularly conducting service reviews with internal and external stakeholders to facilitate effective service management.
• Maintaining comprehensive governance framework ensuring alignment and collaboration with internal stakeholders.
• Providing regular reports to stakeholders on the status performance and quality of the service.

Budget Planning and Execution:

• Developing and managing the service budget ensuring alignment with organizational financial goals and company targets
• Monitoring and controlling cost components to stay within budget identifying and addressing any variances.
• Ensuring accurate and timely completion of month-end processes activities collaborating with Finance and Controlling teams

Team and People Management:

• Ensuring that the area of responsibility is properly organized and staffed guiding and motivating direct and indirect reports within company standards and policies
• Allocating responsibilities and tasks to both internal teams and contractors delegating tasks as appropriate.
• Foster effective working relationships within the team and with external consultants offering support and guidance
• Advising team members on career development and encouraging continuous enhancement of skills and capabilities.

Key relationships (internal and external)

• IT Domain Owners
• Operations Managers
• IT Architects and Information Security
• HR Managers Business Process Owners
• Defining and
• Third party partners

Minimum requirements

• 8 years of relevant working experience in IT Service delivery within global corporate environment preferable experience working for Financial Consolidation and reporting functions.
• 3 years in a similar Service Owner role.
• Understanding and experience in IT Service Delivery preferably with technologies for Financial Consolidation and IFRS reporting functions
• Experience working with Saas solutions Oracle desired
• A deep practical understanding of IT Service Management IT Governance IT Financial Management and Vendor Management.
• Experience in streamlining and consolidating processes across technologies delivery process and team management.
• Masters degree in information management computer systems business engineering or similar
• Alternatively masters degree in accounting and finance
• ITIL certifications
• Certifications related to IT for Finance technologies (Oracle FCCS Hyperion HFM SAP FC other financial consolidation systems) a plus
• Fluency in English.

What we offer in return

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.

• You will receive a competitive compensation package with bonus structure and extended benefit package.

• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take accountability.

Next Steps

• Please apply with an English language CV.

• If your profile is a match we will invite you for a first virtual conversation with the recruiter.

• The next step is a virtual conversation with the hiring manager.

• The final step is a panel conversation with the extended team.

Our people make a difference

At Galderma youll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism collaboration and a friendly supportive ethos is the perfect environment for people to thrive and excel in what they do.