Dedicated Client Service Partner - Miami-Dade County Public Schools - Onsite - Cigna Healthcare
Dedicated Client Service Partner - Miami-Dade County Public Schools - Onsite - Cigna Healthcare
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
**Theselected candidate will be expected to work at the clients site Monday thru Friday - 8 hour days.
Client Address: Miami-Dade County Public Schools -
1501 Northeast 2nd Avenue Suite 335
Miami Florida 33132
Dedicated Client Service Partner Onsite
Is service your passion Do you enjoy problem solving and helping others achieve the best outcome We are looking for a dedicated onsite specialist to provide exemplary customer and client service of our Cigna products benefits and claim processes. As the Dedicated Client Service Partner - Onsite you can take your career to the next level and have regular opportunities to present your big ideas. Want to make a difference
How youll make a difference:
As the Dedicated Client Service Partner - Onsite youre an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our onsite liaison and bringing key insights and program delivery opportunities to the Account Management Teams strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.
RESPONSIBILITIES:
Responsible for responding to customer inquiries solving problems and ensuring client satisfaction with products and service.
Coordinates with Client Service Executive(CSE) and/or Client Manager to ensure needs are met and potential problems are averted.
Conducts on-site presentations for new hire active and retiree open enrollment benefits fair to existing and prospective customers to educate and inform of plan offerings.
Engage and provide employee communication/health/wellness strategies to customers regarding their purchased product and services.
Handle refer or delegate complex question issues and problems to appropriate Cigna resources.
Refer client service issues administrative functions eligibility/claim issues billing questions and installation matters to appropriate service organization representatives
Partner with Client Manager and Client Service Executive to proactively educate and provide recommendations to customers regarding procedural legislative and other changes affecting them.
Maintain knowledge and expertise in all products programs services and enrollment activity. Effectively articulates and demonstrates CIGNAs capabilities and tools in the marketplace.
QUALIFICATIONS:
High School Diploma or GED required.
3 years proficient knowledge in health care managed care business and knowledge of administrative operations highly preferred.
Professional Insurance Industry experience is required.
Successful track record and/or possesses clear aptitude as a leader.
Ability to manage through systems and influence direct and matrix partners to deliver.
Exceptional relationship-building skills.
Strong presentation skills.
Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work.
Demonstrated ability to develop strong working relationships with matrix partners in the organization; ability to leverage matrix resources to drive deliverables.
Previous account management and/or onsite service rep experience highly preferred.
Bilingual in Spanish Asian or Creole (verbal and written) not required but would be a plus.
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Cigna Healthcare
Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Employment Type
Full-Time
