Technical Officer
Technical Officer
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Salary Not Disclosed
1 Vacancy
Job Description
Introduction
Shimano is a global leader in cycling and fishing components that are used in recreation and sports at every level. We have been around for more than a hundred years creating products that help people connect with nature and with each other. Our longevity is closely linked to our commitment to excellence and trust in the people we work with. Joining Team Shimano means being part of a dynamic vibrant and rewarding work environment where individuals can thrive and make real impactcycling into a healthy future.We are looking for an analytical and solution-oriented Technical Officer to join our Customer Service & Technical Support department.
In this role you will provide technical service and support to Shimano customers and assist local service teams. Youll collaborate closely with our colleagues from the Quality Department at Shimanos Japanese headquarters to resolve issues and share insights.
You enjoy traveling to meet customers solving problems on-site and gathering product feedback. Youll report on product performance and share these insights with our development teams to help shape future products. Strong communication skills and a service-oriented mindset are essential.
Additionally you will develop technical education materials for new products and technologies and deliver training sessions to local service teams. Youll also contribute to general training programs such as Shimano T.E.C. by providing technical input to the Learning Department.
A continuous improvement mindset is key in this role as youll be actively involved in enhancing customer service and related processes.
The Challenge
- Providing technical support to Shimano customers sales offices distributors sponsored teams and internal colleagues.
- Gathering service- and quality-related market insights and reporting them to the factory quality department and Shimano Europes product team.
- Defining service policies and guidelines and ensuring their implementation and compliance across Shimano Europe.
- Analyzing service and warranty data and reporting findings to relevant stakeholders.
- Developing technical education materials and delivering training to local service teams.
- Contributing technical input to the Learning Department for broader training initiatives.
- Reviewing and testing first mass production samples to ensure quality and performance.
- Organizing and executing market corrective actions when necessary.
- Travelling to meet customers solving problems on-site and collecting product feedback.
- Continuously identifying opportunities to enhance service offerings and improve related processes.
What are we looking for
- Holds a bachelors degree in a relevant field.
- Is fluent in English both verbally and written.
- Has strong communication skills and a service-oriented mindset.
- You have a technical background and technical insights
- Possesses a technical background and solid technical insights.
- Is LEAN certified (preferred).
- Has experience or knowledge of the bike industry (a plus).
- Is proficient in Microsoft O365.
What do we have to offer
Shimano and its subsidiaries offer a pleasant informal working environment with colleagues who work well together and are proud to work for Shimano. Next to good working conditions Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic international and ambitious environment. Together we want to win therefore we have a strong focus on team achievement.
How to get in touch!
If you have any questions regarding this vacancy please get in touch with:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
