IT Technician I
IT Technician I
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$ 52900 - 67500
1 Vacancy
Job Description
Our Offerings
At Perkins&Will we are committed to supporting the well-being and growth of our team members. We offer a comprehensive benefits package that includes:
- Medical dental and vision insurance
- Wellness programs and mental health support
- Short- and long-term disability (STD/LTD)
- Life insurance
- 401(k) retirement plan
- Generous paid time off (PTO)
We also provide:
- A professional development stipend and dedicated time for continuing education
- Performance-based bonuses
- Engaging studio initiatives and events
- Active firmwide affinity groups and leadership development opportunities
Above all our culture is grounded in a firmwide commitment toJustice Equity Diversity and Inclusion (JEDI)a core foundation of everything we do.
Common and Baseline Responsibilities
- Resolving helpdesk issues and providing IT maintenance/support for a studio.
- Close relationship with studio/regional Operations Director and Managing Directors group.
- Shows initiative and ability to work well independently and with others.
- Exhibits strong organization attention to detail and time management skills.
- Able to pivot and have a hands-on working style.
- Provide technical support and troubleshoot assistance to clients via phone email chat or in person.
- Diagnose and resolve hardware software and network-related issues in a timely and efficient manner.
- Receive prioritize and manage service requests from internal clients.
- Communicate with clients in a professional and friendly manner actively listening to their concerns and providing clear and concise instructions and guidance.
- Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been incident updates to clients and provide status reports as needed.
- Contribute to the knowledge base and share best practices to enhance overall efficiency.
- Assist in managing IT assets including hardware and software inventory license tracking and equipment with procurement and vendors for timely replacements and repairs.
- Conduct training sessions and provide orientation as needed.
- Stay updated on emerging technologies and trends to recommend innovative solutions.
- Reports to the IT Services Manager and/or Director of IT Services.
High-level Summary of Critical Baseline Technical Skills and Certifications
Years of Experience: 0
Licensure: not required
- Excellent customer service skills
- Analytical skills
- Excellent verbal and non-verbal skills
- Communicating with large and small groups
- Training and new employee orientation
- Basic proficiency in using and basic proficiency in administering:
- Windows desktop operating systems
- Mac OSx systems
- iOS devices
- Microsoft Teams
- PC and Laptop Hardware
- Ticketing systems
- Audio Visual systems
- An associate or bachelors degree in computer technology or related field or equivalent experience is preferred.
HOW TO APPLY
Qualified and interested candidates should submit a resume and complete application.
Salary Range Information
We foster a culture that is diverse and inclusive and strive for pay practices that are fair and competitive and reflect our commitment to pay equity. Our compensation decisions include but are not limited to a candidates qualifications including skill sets education experience and training licensure and certifications credentials if applicable and business-related factors. This practice extends to all employees including performance considerations for merit increases job promotions and transfer opportunities. We additionally review our pay practices conduct pay equity audits and ensure our managers are trained in our pay practices on an annual basis.At the time of posting this job advertisement the annual pay salary range for this position in Denver is between $52900 and $67500.
Justice Equity Diversity & Inclusion
At Perkins&Will we believe that inclusion spurs creativity and that innovation is born from an engaged culture of diverse people ideas.By moving beyond barriers and stereotypes of gender race color religion national origin ancestry age medical condition disability sexual orientation gender identity veteran status; we are committed to building an organization that reflects the diversity of the communities and clients we serve.
Design has the power to inspire joy uplift lives and strengthen the spirit of community.
Equal Employment Opportunity Statement
Perkins&Will has established and adopted an Equal Employment Opportunity Employment policy (EEO) which is part of the Companys Human Resources Policy. The purpose of this EEO policy is to ensure that all employment decisions are made on a non-discriminatory basis and without regard to sex race color age national origin religion disability genetic information marital status sexual orientation gender identity or expression gender reassignment citizenship pregnancy or maternity veteran status or any other status protected by applicable national federal state or local some cases local laws and regulations may provide greater protections than those outlined here and employees will be covered by the laws of their local jurisdiction.
Pay Transparency Nondiscrimination Provision
Perkins&Will will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.
#LI-Hybrid
Required Experience:
IC
Employment Type
Full-Time
