Director of Delivery & Operations (Hybrid)
Director of Delivery & Operations (Hybrid)
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Job Description
Company Overview:
iTmethods is a 20 year-old firm specializing in managed services enterprise AI DevOps and cloud integration. As an AWS MSP and SOC 2 Type II certified company were radically transforming our business around AI capabilities through our iTmethodsONE platforma central hub for AI/ML DevOps Cloud Compliance Security and FinOps. Key offerings include:
- AI-Assisted Development (enterprise-grade coding assistants MLOps integration for productivity boosts)
- Modular DevOps (LEGO-like secure CI/CD workflows flexible automation scalable pipelines)
- Secure Cloud Deployments (hybrid/on-premise/cloud patterns multi-cloud support hot-swappable testing peak load handling)
- Security & Compliance (24/7 monitoring DevSecOps air-gapped isolation GDPR-aligned protection enterprise IP security reliable outcomes) and
- FinOps Optimization (resource optimization CapEx-to-OpEx conversion with 30-40% cost reduction real-time visibility).
With 50 integrations (e.g. GitHub CI/CD Sonar AWS Azure) we deliver 25-35% development cycle reductions and drive results for enterprises across the US Canada and Europe. Profitable and founder-led we punch above our weight as a smaller firm operating with purpose and urgency to win in the marketplace. Our customer-obsessed culture is fully transforming to a post-AI world prioritizing innovative AI-driven solutions that exceed client expectations and push the boundaries of enterprise technology.
Role Summary:
As Director of Delivery and Operations you will join our Executive Leadership Team (ELT) to oversee all Professional Services (PS) Engineering and Operations delivery. This hands-on role requires driving AI transformation internally and externally optimizing synergies across internal teams partners and 3rd-party providers while achieving PE-backed metrics like cost optimization and cycle time reductions. Youll thrive in our smaller firm environment operating with purpose and urgency to deliver enterprise-grade services while leading the evolution of our customer-obsessed culture into a post-AI era focused on proactive intelligent client outcomes that drive real impact.
Key Responsibilities:
- Lead end-to-end delivery of PS Engineering and Ops ensuring seamless integration of AI/ML DevOps cloud deployments security/compliance and FinOps via iTmethodsONE.
- Drive hands-on execution: Optimize workflows for 25-35% development cycle reductions and 30-40% cost savings leveraging internal assets partner ecosystems and 3rd-party synergies; maintain super-organized sprint planning and resource coordination across multiple customers to meet deadlines and exceed expectations.
- Manage people and teams: Lead direct and cross-functional teams overseeing groups to foster talent development AI adoption and high-performance culture with a relentless focus on customer success in a post-AI landscape.
- Champion AI transformation: Embed new AI capabilities into client services and internal ops enabling rapid iteration productivity tools and talent gap solutions to enhance our customer-obsessed approach.
- Ensure mature metrics and delivery: Track KPIs (e.g. utilization revenue growth compliance adherence) aligned with PE expectations; scale operations using modular tools and hyperscaler integrations.
- Build partnerships: Identify and leverage 3rd-party delivery partners for synergies while maintaining SOC 2 standards and enterprise-grade outcomes.
- Collaborate with ELT: Align on strategic goals mitigate risks and support growth in Torontos tech ecosystem emphasizing urgency and purpose in marketplace wins.
Qualifications:
- 10 years in technical leadership roles with proven success in PS Engineering and Ops delivery within tech/AI/DevOps firms.
- Track record in PE-backed companies: Experience scaling with mature metrics (e.g. cost optimization delivery efficiency) in smaller agile environments.
- Hands-on expertise: Deep knowledge of AI/ML integration cloud platforms (AWS Azure) DevOps tools (CI/CD GitHub Sonar) security/compliance (DevSecOps GDPR) and FinOps.
- People management skills: Managed direct and cross-functional teams with emphasis on collaboration agility and results in resource-constrained settings while cultivating a customer-obsessed culture.
- Super-organized execution: Demonstrated ability in sprint planning coordinating resources for multiple customers and driving synergies without bureaucracy with purpose and urgency to excel in competitive markets.
- Bachelors/Masters in Computer Science Engineering or related; Hyperscaler (AWS/Azure/GCP) certifications a plus.
- Based in or willing to relocate to Toronto ON
What We Offer:
- Competitive salary long term compensation incentives bonuses tied to PE metrics.
- Hybrid work in Toronto professional development (e.g. AI certifications) and impact in a transforming firm.
- Inclusive culture focused on innovation customer obsession and work-life balance.
iTmethods is an equal opportunity employer. Apply with resume and cover letter highlighting experience achievements and suitability to be successful in the role.
Required Experience:
Director
Employment Type
Full-Time
