[IT]Commercial Group Manager
[IT]Commercial Group Manager
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Job Description
Requirement
l Masters or bachelorsdegree and a minimum of 3 years of experience in the world of CRM omnichannelmarketing solutions and/or digital customer engagement platforms
l Solid knowledge ofcommercialization processes in a sales & marketing organization
l Good understanding of CRMtechnologies and trends in IT and how these can be applied in our business
l SFDC or Veeva certificationis considered an asset
l Strong communicator inEnglish(business level) and Japanese(native)
Role Overview
This position will reside in the Janssen Japan JJT (Johnson &Johnson Technology) team located in Tokyo. This team is working closely withcommercial business functions and is responsible for building Japan businesstechnology strategy & roadmap aligning with global/regional JJT strategiesand has end-to-end accountability in delivering maintaining and supporting thebusiness applications needed for the commercialization of our products in the Japan.
In this role you will act as the key IT customer facing role andthe trusted business partner you will be working with various levels ofbusiness stakeholders in Commercial functions in Janssen Japan to shapebusiness strategy discussion. From technology perspectives your major coveragewill be (but not limited to) the CRM platform related Omni-Channel solutionsand the digital customer engagement platform. You will consult with businesspartners to shape demand and provide optimal business support through effectiveuse of existing CRM & Omni-Channel capabilities. You will work withcolleagues in other markets and with the regional/global teams. You willpromote adoption and value from current technology capabilities and identifyand drive essential new market solutions as part of an Asia Pacificorganization.
The role encompasses all activities needed to support customerinteractions for product launches & life cycle sales force management andefficiency events and service management. It includes activities formarketing sales medical affairs customer service and market access.
Key Responsibilities
lDevelop and manage strategicrelationships with business partners by representing and promoting CRM/Omnichannelcapabilities
lConnect business departmentsand regional JJT teams to understand business processes and priorities andmanage IT demands
lDriving the solution life cycle:business process analysis requirements gathering functional design UATmanagement implementation and providing on-going support for changes andenhancements
lCollaborate with JJT regionaland/or global teams for solution building and project execution Act as changeagent within the business to demonstrate the power of the CRM/Omnichannelplatform and help them to adopt best practices and harmonized IT solutions
lManage various sized projectswithin CRM/Omnichannel working in close collaboration with local and regionalbusiness teams
lDrive business processimprovement; understand industry and market trends; challenge the status quo
Required Experience:
Manager
Employment Type
Full Time
